Director of Product & AI Strategy

TouchCare • Stamford, CT

2d • $160,000 - $180,000 • Onsite

About The Position

This is a rare chance to sit at the intersection of healthcare, technology, and human impact — and actually shape what comes next. At TouchCare, we've built something meaningful: a high-touch navigation platform that genuinely helps people find and access the care they need. Now, we're looking for a visionary product leader to help us take that model into the future. As Director of Product & AI Strategy, you'll be managing possibility. You'll translate big ideas and real business needs into a product roadmap that moves fast, scales smart, and keeps people at the center of every decision. You'll work directly with our C-suite, shape how AI and automation transform our member experience, and leave fingerprints on a platform that touches thousands of lives.

Requirements

• A strategic product leader who knows how to translate vision into execution — not just slides into backlogs.
• Someone who's energized by complexity and comfortable navigating ambiguity without losing momentum.
• A natural collaborator who builds trust with technical teams and non-technical stakeholders alike.
• Curious about AI and automation — and thoughtful about deploying them responsibly.
• Motivated by mission: you want your work to matter, not just ship.

Responsibilities

• Partner with executive leadership to identify where AI, automation, and data can create breakthrough moments for members and clients.
• Evaluate market trends, client feedback, and operational realities to surface the highest-impact opportunities.
• Build business cases, strategic recommendations, and implementation roadmaps for new product initiatives.
• Translate organizational goals into a clear, prioritized product strategy — then own it.
• Serve as a trusted advisor to leadership on emerging technologies and healthcare innovation.
• Oversee the performance and evolution of TouchCare's existing technology ecosystem.
• Identify opportunities for workflow improvements, platform enhancements, and process efficiencies.
• Balance new innovation against the reliability and scalability of what we've already built.
• Manage technology vendors, engineering partners, and consultants — keeping everyone aligned and accountable.
• Ensure our systems remain compliant, scalable, and deeply connected to user needs.
• Own the journey from concept to launch — gathering feedback, writing requirements, defining success metrics, and driving adoption.
• Synthesize input from clients, brokers, members, and internal teams into a coherent product vision.
• Keep stakeholders aligned and engaged throughout development.
• Identify where AI and automation can amplify — not replace — our high-touch service model.
• Lead responsible AI implementation that enhances the member experience in real, measurable ways.
• Stay ahead of the curve on healthcare AI trends and emerging technologies.
• Build out reporting, analytics, and benchmarking capabilities that drive smarter decisions.
• Define KPIs and success metrics that matter — and show the ROI of technology investments to clients and leadership.

Benefits

• Professional Growth: Gain exposure to diverse accounting functions and portfolio company management.
• Collaborative Environment: Work closely with a supportive team that values your contribution.
• Fast-Paced & Rewarding: No two days are the same in our deadline-driven, high-energy office.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed