Director of Premium - Food & Beverage Hospitality | Etihad Park

ASM Global•New York, NY

13d•Onsite

About The Position

The Director of Premium Food & Beverage Hospitality oversees and manages all premium food and beverage operations within the designed venue of the New York City Football Club (NYCFC). The New York City Football Club is a professional soccer club competing in Major League Soccer. The club is preparing to open its first-ever soccer-specific stadium, a state-of-the-art 25,000-seat venue at Etihad Park in Queens, New York. Scheduled to open for the 2027 season, the stadium will set a new standard for fan experience, with premium hospitality playing a central role in its design and offerings.

Requirements

Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment
Unwavering commitment to delivering a high level of customer and client service with demonstrated initiative, leadership and management skills
Customer service oriented with the ability to interact with all levels of Legends and management
Must be available to work extended hours due to business requirements including late nights, weekends and holidays
Must be able to work in a team environment
Experience with Appetize and NCR/Quest point-of-sales systems is required
Must have sufficient mobility to perform tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays including all games and major stadium events.

Nice To Haves

Knowledge of accounting policy and procedures is preferred
Experience in a union work environment preferred.

Responsibilities

Manage all facets of premium food and beverage operations to achieve operational budgets, manage monthly P&L statements, and ensure that all financial reporting is accurate.
Provide leadership, coaching, and mentorship to staff responsible for executing the premium business plan.
Achieved planned costs in labor and COGS and work within budgeted guidelines.
Develop annual operating budget and quarterly reviews vs plan.
Provide quality service and excellent products while maintaining positive customer and client relations and prudent financial practices.
Oversee monthly inventory for premium services operations.
Accountable for establishing and maintaining proper safety and sanitation procedures as well as creating a working relationship with local health officials.
Ensuring proper operational condition of all food service equipment, integration and implementation of technology for a smooth and seamless guest experience
Work closely with subcontractors to ensure all operational needs are met, and the terms of contract are followed.
Develop new concepts that best serve the desires of our guests and incorporate industry trends.
Recruit, interview, hire, train and further the abilities of all event service staff.
Practice safe work habits and complete company and venue safety and general compliance training.
Maintain a pleasant and collaborative attitude towards customers, co-workers, and management.
Adheres to the Legends Global and venue company policies.
Complete other duties assigned by management.
Available to work none-traditional hours (Nights, Weekends & Holidays)