DIRECTOR OF PRACTICE ANALYTICS

Callen-Lorde Community Health Center • New York, NY

3d • $145,000 - $175,000

About The Position

The Director of Practice Analytics provides strategic and operational leadership for data-driven practice management and forecasting. This role ensures the effective use of clinical, operational, and financial data to support high-quality, sustainable care delivery. The Director partners closely with clinical, operational, and finance leaders to translate complex data into actionable insights that improve access, optimize performance, and support informed decision-making across the organization.

Requirements

• Master’s degree in Public Health, Health Administration, Health Informatics, Data Analytics, Business, or a closely related field.
• 6+ years of progressive experience in healthcare analytics, practice management, or operational analytics with at least 5 years of supervisory, management, or related leadership experience.
• Demonstrated experience with healthcare data analysis, including clinical, operational, and financial datasets.
• Strong experience with EHR systems and practice management data; EPIC experience strongly preferred.
• Proven ability to develop forecasts, models, and scenarios to support operational and strategic planning.
• Advanced analytical skills, including proficiency with SQL, Excel, and at least one data visualization or analytics platform (e.g., Tableau, Power BI).
• Excellent written and verbal communication skills, with the ability to translate complex analyses into clear, actionable insights.
• Demonstrate effective communication and interpersonal skills to serve individuals from varied backgrounds, ensuring care is delivered in a manner that aligns with cultural and linguistic appropriateness requirements and organizational protocols.
• Commitment to continuous learning and professional development.
• Commitment to community-based healthcare, understanding its vital role in promoting health equity and improving population health outcomes.
• Commitment to the mission of Callen-Lorde.

Nice To Haves

• Clinical background with relevant advanced degree and/or licensure (e.g., MD, DO, NP, PA, RN, LCSW, or equivalent) preferred.
• Experience working in a Federally Qualified Health Center (FQHC) or community health setting, preferred.
• Familiarity with LGBTQ+ health, HIV care, and health equity–focused performance measurement, preferred.
• Experience partnering with finance teams on budgeting and revenue forecasting, preferred.
• Experience supervising or mentoring analytics staff, preferred.

Responsibilities

• Practice Analytics & Performance Management Lead the development and oversight of clinical, operational, and provider productivity dashboards
• Analyze key performance metrics, including access, utilization, visit volume, no-show rates, and continuity of care
• Identify trends, disparities, and opportunities to support quality improvement initiatives
• Ensure data integrity and consistency across systems, including EHR and reporting tools
• Forecasting & Capacity Planning Develop short- and long-term forecasts for volume, staffing, revenue, and service demand
• Partner with leadership to support workforce planning and scheduling optimization
• Model operational impact of new programs, service expansions, and regulatory changes
• Translate forecasts into actionable recommendations for strategic and budget planning
• Operational Decision Support Serve as a strategic data partner to clinical and operational leaders
• Provide timely analyses to support decision-making and improve workflows and patient flow
• Evaluate clinical initiatives and operational changes through data tracking and outcomes analysis
• Prepare data for internal leadership, Board reporting, and external stakeholders
• Systems, Tools & Data Infrastructure Collaborate with IT/HIT teams to enhance analytics tools and dashboards
• Ensure reporting solutions are user-friendly and aligned with stakeholder needs
• Promote best practices in data governance, privacy, and HIPAA compliance
• Leadership & Collaboration Supervise and mentor analytics staff, fostering an inclusive and collaborative team culture
• Build strong cross-functional partnerships across departments
• Support data literacy among non-technical stakeholders
• Participate in hiring, onboarding, and staff development processes
• Oversee performance management, provide feedback, and promote a positive work environment

Benefits

• Salary will be accompanied by an excellent benefits package including an exceptional low-cost medical plan option for you and your family, dental insurance, vision insurance, no-cost life insurance, short- and long-term disability insurance, Flexible Spending Accounts, Tuition Assistance, Commuter Benefits, a generous paid time off plan, and a 403B retirement savings plan.
• Providers are also eligible to apply for NHSC’s loan forgiveness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees