Director of Platforms, Protection

Ministry Brands

1d•Onsite

About The Position

Ministry Brands is looking for a Director of Platforms, Protection to join our growing team! Who we are As a part of Ministry Brands, we are a fast growing, globally recognized background screening company accredited by the Professional Background Screening Association (PBSA) with locations in Tulsa, Oklahoma and Tampa, Florida. Our mission is to be the trusted voice in background screening by providing a unique experience that conveys our visionary leadership, passion for service and commitment to excellence. Come be a part of a rapidly expanding organization that fosters employee engagement, as well as personal and professional growth!

Requirements

Passionate about background screening, trust & safety, and operational excellence, and enthusiastic about helping purpose-driven organizations hire and serve safely
Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field, or an equivalent combination of education and experience
12+ years of experience in technology platform management, product operations, or platform engineering leadership, with at least 6 years in a people-leadership role
Demonstrated track record leading large-scale platform consolidations, re-platforming initiatives, or customer migrations in a regulated SaaS environment, required
Direct experience in background screening, CRA operations, identity/verification services, or a closely related regulated data/compliance domain, required

Nice To Haves

Working knowledge of FCRA, EEOC guidance, state-level CRA regulations, GLBA/PII handling, and SOC 2 controls relevant to consumer reporting, preferred
Experience operating multi-tenant SaaS platforms with deep ATS/HCM integration footprints (e.g., Workday, iCIMS, Greenhouse, UKG, ADP, Paylocity), preferred
MBA or relevant certifications (e.g., PBSA-affiliated training, PMP, ITIL, AWS/Azure/GCP), preferred

Responsibilities

Own the end-to-end strategy and roadmap for our three primary background screening delivery platforms, balancing day-to-day reliability with long-term modernization
Develop and execute a multi-year platform consolidation and migration strategy; defining the target-state architecture, phasing, customer migration playbooks, success metrics, and risk mitigation plans
Lead cross-functional execution of platform migrations in partnership with Product, Engineering, Operations, Compliance, Relationship Management, and Sales, ensuring zero-disruption transitions for customers, candidates, and integration partners
Set and govern platform KPIs across availability, throughput, turnaround time, error rates, cost-to-serve, and compliance posture; report platform health to executive leadership on a regular cadence
Partner with Engineering and Product leadership to prioritize platform investments including data model unification, API standardization, ATS/HCM integration parity, and automation of fulfillment workflows
Champion an FCRA-, EEOC-, and state-CRA-compliant operating model across all platforms, partnering with Legal and Compliance on data retention, dispute handling, adverse action workflows, and audit readiness
Define and operationalize platform SLAs and incident response standards; lead post-incident reviews and drive continuous-improvement initiatives that reduce manual touch and rework
Manage vendor and supplier relationships for data sources, infrastructure, and third-party screening components; negotiate commercial terms and ensure performance against SLAs
Serve as a senior internal and external spokesperson for the platform; engaging with key customers, partners, auditors, and industry bodies on platform direction, security, and compliance
Own platform total cost of ownership; build the annual operating plan, manage capital and operating budgets, and deliver measurable unit-economic improvement through consolidation