Director of Platform Operations

atom.com • Hoffman Estates, IL

4d • Hybrid

About The Position

Atom.com is on a mission to reimagine the future of naming. We've built a powerful domain marketplace and branding platform. But we’re not here to do more of the same—we’re building a platform from the ground up, powered by AI, brand-first thinking, and a deep understanding of what founders and domain investors actually need to power their business. We’re looking for a Director of Platform Operations to ensure that our marketplace runs smoothly, efficiently, and with a relentless focus on customer experience. From product delivery and support to fraud prevention and payouts, this is a high-impact, cross-functional role that sits at the heart of Atom’s day-to-day operations.

Requirements

• Experience with selling products or software directly to customers online
• 7–12 years of experience in operations, including 3+ years in a senior-level or team lead capacity
• Background in SaaS, digital marketplaces, or high-volume transactional platforms
• Proven success managing cross-functional ops—especially with product, engineering, and support
• Excellent judgment in fast-paced, high-stakes operational decisions
• Familiarity with tools like Intercom, Stripe, ClickUp, or equivalent systems
• Analytical mindset with comfort in process design, automation, and continuous improvement

Nice To Haves

• Experience managing digital goods fulfillment
• Operational background in high-trust environments with fraud or risk components
• Prior exposure to marketplaces or fintech-style customer operations

Responsibilities

• Oversee Daily Marketplace Operations Lead the execution of core operational functions—support, fulfillment, payouts, fraud controls, and marketplace integrity.
• Manage and Optimize Support Systems Own helpdesk tools, ticket workflows, and customer service processes to ensure quick, high-quality resolutions at scale.
• Coordinate Digital Product Delivery Ensure purchased domains and other products are delivered to customers smoothly, reliably, and on time.
• Collaborate with Product & Engineering Work closely with core and growth product teams to identify pain points, recommend operational improvements, and help roll out new tools or processes.
• Monitor Risk, Fraud, and Compliance Maintain systems for fraud detection, transaction integrity, and account security—balancing growth with trust and safety.

Benefits

• At Atom, we believe operational excellence is a competitive advantage. We’re not just building a marketplace—we’re designing a best-in-class platform that delivers speed, trust, and a standout customer experience. You’ll be joining a team that values systems thinking, innovation, and hands-on problem-solving. If you thrive in a fast-moving environment and care deeply about getting the details right, this is your opportunity to make a lasting impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 11-50 employees