Director of Platform Operations
About The Position
Atom.com is on a mission to reimagine the future of naming. We've built a powerful domain marketplace and branding platform. But we're not here to do more of the same—we're building a platform from the ground up, powered by AI, brand-first thinking, and a deep understanding of what founders and domain investors actually need to power their business. We're looking for a Director of Platform Operations to ensure that our marketplace runs smoothly, efficiently, and with a relentless focus on customer experience. From product delivery and support to fraud prevention and payouts, this is a high-impact, cross-functional role that sits at the heart of Atom's day-to-day operations.
Requirements
- Experience with selling products or software directly to customers online
- 7-12 years of experience in operations, including 3+ years in a senior-level or team lead capacity
- Background in SaaS, digital marketplaces, or high-volume transactional platforms
- Proven success managing cross-functional ops—especially with product, engineering, and support
- Excellent judgment in fast-paced, high-stakes operational decisions
- Familiarity with tools like Intercom, Stripe, ClickUp, or equivalent systems
- Analytical mindset with comfort in process design, automation, and continuous improvement
Nice To Haves
- Experience managing digital goods fulfillment
- Operational background in high-trust environments with fraud or risk components
- Prior exposure to marketplaces or fintech-style customer operations
Responsibilities
- Oversee Daily Marketplace Operations
- Lead the execution of core operational functions—support, fulfillment, payouts, fraud controls, and marketplace integrity.
- Manage and Optimize Support Systems
- Own helpdesk tools, ticket workflows, and customer service processes to ensure quick, high-quality resolutions at scale.
- Coordinate Digital Product Delivery
- Ensure purchased domains and other products are delivered to customers smoothly, reliably, and on time.
- Collaborate with Product & Engineering
- Work closely with core and growth product teams to identify pain points, recommend operational improvements, and help roll out new tools or processes.
- Monitor Risk, Fraud, and Compliance
- Maintain systems for fraud detection, transaction integrity, and account security—balancing growth with trust and safety.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
