Director of Platform Engineering

MMG Insurance • Presque Isle, ME

2d • $164,000 - $208,000 • Hybrid

About The Position

MMG is modernizing the technology backbone behind its insurance platforms, digital experiences, and data. This role will own the infrastructure, cloud, DevOps, and reliability capabilities that enable technology teams to build, deploy, and operate with speed and confidence in a hybrid environment (Microsoft Azure and on-premises). The position will also shape how governed, agentic AI is safely integrated into operations. The Director will lead a team of approximately five infrastructure and platform engineers, report to the CIO, and collaborate with leadership from Product Engineering, Cybersecurity, Data, and Delivery. The role involves significant ownership, hands-on technical involvement, and a mandate for modernization. This is a hybrid role requiring regular in-person presence at an MMG office in Presque Isle, Maine, with travel to other MMG or partner locations and after-hours availability for critical incidents and releases. The candidate must reside in Maine, Massachusetts, or New Hampshire.

Requirements

• Led a material DevOps improvement across infrastructure and software-delivery teams, including CI/CD, infrastructure as code, environment automation, observability, release engineering, developer self-service, and production operating models.
• Can design and operate internal platform capabilities that increase team autonomy while preserving security, reliability, consistency, and accountability.
• Can evaluate and implement governed agentic AI capabilities for technology operations and translate governance requirements into practical architecture, permissions, telemetry, evaluation, human oversight, and operating controls.
• Has led and operated hybrid infrastructure spanning public cloud and on-premises environments, with strong practical knowledge of Microsoft Azure and Microsoft infrastructure technologies.
• Can diagnose complex failures across cloud, network, compute, storage, identity, operating systems, delivery pipelines, application hosting, observability, vendor services, and recovery layers.
• Can establish reliable shared services, release platforms, environments, monitoring, backup, restoration, failover, and disaster-recovery capabilities.
• Can make sound technical and economic trade-offs involving reliability, security, cost, delivery speed, maintainability, standardization, and team autonomy.
• Can lead a small technical team through coaching, prioritization, performance management, direct involvement, and clear accountability.
• Can communicate platform risk, DevOps constraints, operational impacts, vendor dependencies, agentic AI controls, options, and investment needs to nontechnical leaders.
• Can lead effectively through modernization, organizational change, constrained capacity, technical debt, and uncertainty.
• Reside in Maine, Massachusetts, or New Hampshire.

Nice To Haves

• Hands-on experience with Majesco, Guidewire InsuranceNow, IBM i, Databricks, and Power BI.
• Judgment to apply solid platform-engineering and DevOps principles to encountered platforms.

Responsibilities

• DevOps and delivery platforms: CI/CD, infrastructure as code, environment automation, deployment patterns, release tooling, and self-service paths from source control to production
• Cloud and infrastructure: Microsoft Azure foundations, on-prem compute and storage, virtualization, networking, identity, backup, recovery, and cost transparency
• Reliability and operations: monitoring, observability, incident response, disaster recovery, and eliminating recurring failures
• Governed agentic AI: approved model and tool access, secure agent execution, identity and permissions, cost controls, and human approval points for agent-assisted engineering, testing, incident response, and operations
• Team and vendors: coaching and developing your team, setting engineering standards, and holding infrastructure, cloud, and AI vendors accountable
• Leading MMG's platform engineering function, including cloud infrastructure, DevOps, automation, reliability, and technology operations across hybrid Azure and on-premises environments.
• Providing strategic and day-to-day leadership to a team of engineers.
• Collaborating with business and technology leaders.
• Overseeing critical technology platforms and vendors.
• Participating in incident response, major releases, and modernization initiatives.

Benefits

• Reasonable accommodations will be made to support individuals with disabilities in performing the essential functions of their job provided that such accommodations do not impose an undue hardship on the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed