Director of Physical Operations, PACE

Lutheran Senior Services•Pace, MS

22h•Onsite

About The Position

The Director of PACE Physical Operations is responsible for the leadership, operational oversight, regulatory compliance, and strategic management of all non-clinical support services within the EverTrue PACE program. This position provides direct supervision and operational leadership for housekeeping, environmental services, building maintenance, transportation services, dining and food services, safety and security initiatives, vendor management, and facility operations. Working in close partnership with the Director of PACE Clinical Operations, the Executive Director, Medical Director, and interdisciplinary team (IDT), this role ensures that the PACE center environment, participant transportation systems, and hospitality services support exceptional participant experiences while meeting all CMS, state, federal, and organizational requirements.

Requirements

Bachelor's degree in Healthcare Administration, Facilities Management, Business Administration, Hospitality Management, Operations Management, Environmental Services, or related field required
Five (5) or more years of progressively responsible leadership experience in healthcare operations, senior living, PACE, hospital, clinic, hospitality, environmental services, facilities management, transportation management, or related operational environments
Experience managing multiple operational departments and interdisciplinary service teams
Experience with regulatory compliance, facility operations, budgeting, quality management, and vendor oversight required
Thorough knowledge of facility operations, maintenance systems, environmental services, transportation management, dining services, and safety programs
Knowledge of or the willingness to learn CMS PACE regulations, OSHA standards, life safety requirements, emergency preparedness requirements, and applicable state regulations
Strong leadership, organizational, project management, and strategic planning skills
Demonstrated ability to manage multiple priorities in a dynamic healthcare environment
Strong interpersonal skills with the ability to build collaborative relationships across departments
Budget development and financial management experience
Excellent verbal and written communication skills
Intermediate to advanced proficiency with Microsoft Office products and operational management software

Nice To Haves

Experience in PACE, managed care, senior services, home and community-based services, or healthcare settings preferred

Responsibilities

Plans, directs, and coordinates activities related to the operation, maintenance, repair, and improvement of PACE center facilities, equipment, grounds, and physical infrastructure
Develops and executes preventive maintenance programs to ensure optimal performance and longevity of equipment, vehicles, and facility assets
Conducts routine inspections of buildings, grounds, vehicles, and equipment to identify repair, replacement, and safety needs
Oversees facility projects, renovations, and capital improvements while minimizing disruption to participant care and center operations
Maintains all facility records, maintenance logs, inspection documentation, permits, licenses, and compliance reports
Leads housekeeping and environmental services operations to ensure a clean, safe, welcoming, and therapeutic environment for participants, visitors, and staff
Establishes cleaning schedules, infection prevention support processes, and quality standards consistent with PACE regulations
Conducts environmental rounds and quality audits to ensure cleanliness and operational excellence
Investigates and resolves environmental concerns, participant complaints, and service issues
Directs all transportation operations supporting participant attendance, community appointments, and program access
Ensures transportation services are delivered safely, efficiently, and in compliance with regulatory requirements
Oversees vehicle maintenance programs, driver scheduling, vehicle inspections, and transportation vendor relationships
Monitors transportation quality, participant satisfaction, timeliness, and operational performance indicators
Ensures all transportation staff maintain required certifications, licenses, and safety training
Provides operational oversight of dining, food service, and hospitality functions within the PACE center
Partners with dietary leadership to ensure participant-centered meal service and compliance with food safety regulations
Monitors food service quality, dining operations, sanitation standards, and participant satisfaction
Supports development of hospitality-focused dining experiences that promote participant engagement and well-being
Serves as a key member of the PACE Safety Committee and Emergency Preparedness Team
Coordinates facility safety programs, security processes, environmental risk assessments, and emergency response planning
Oversees implementation of safety initiatives designed to minimize participant, visitor, and employee risk
Ensures compliance with fire safety, life safety, OSHA, transportation safety, and emergency preparedness requirements
Maintains relationships with local emergency management agencies, fire departments, health departments, and regulatory authorities
Develops, manages, and monitors departmental operating and capital budgets
Maintains departmental performance within approved budget parameters while optimizing service quality
Reviews service contracts, negotiates vendor agreements, and obtains competitive bids when appropriate
Oversees inventory management for supplies, equipment, maintenance materials, housekeeping products, and transportation resources
Ensures compliance with CMS PACE regulations, state PACE requirements, OSHA regulations, life safety codes, transportation standards, and organizational policies
Participates in regulatory surveys, audits, readiness activities, and corrective action planning
Maintains required operational policies, procedures, quality improvement initiatives, and operational monitoring systems
Collaborates with interdisciplinary leadership to support continuous quality improvement efforts
Provides direct supervision and leadership for managers and staff responsible for: Housekeeping/Environmental Services, Building Maintenance and Plant Operations, Transportation Services, Dining/Food Services, Security and Safety Functions (where applicable)
Responsible for recruiting, hiring, onboarding, coaching, scheduling, performance management, employee engagement, and succession planning
Promotes a culture of accountability, service excellence, teamwork, and participant-centered care
Develops departmental goals, performance metrics, and staff development plans
Works collaboratively with the Director of PACE Clinical Operations to ensure operational services effectively support participant care delivery
Partners with the Executive Director, Medical Director, and IDT leadership on strategic planning and program development initiatives
Participates in leadership meetings, quality committees, operational planning groups, and interdisciplinary program activities
Supports organizational growth, participant satisfaction, and operational excellence initiatives