Director of Phlebotomy

Sonic Healthcare USA • Memphis, TN

19h • Onsite

About The Position

You are made of leadership material. You have proven people skills, a passion for patient care, and the drive to succeed. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours? In this role, you will perform a vital part of the patient care process by leading phlebotomy operations across multiple worksite locations and states within the designated region. Support Operations & Sales with goals and objectives, including developing and inspiring your team of employees. Interact with a variety of clients/patients and ensure exceptional, customer-focused service. Identify, prioritize and implement process improvements to increase operational efficiencies and productivity to support business goals while managing growth. Manage departmental resources, optimize processes, and maximize profitability. Manage successful IOP/PSC implementations in support of growth and profitability. Understand the individual site requirements; coordinate the process on a defined timeline, achieving expectations of standardized, high quality phlebotomy support service. Champion safety, compliance, and quality control. Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US- based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve.

Requirements

• High School Diploma or equivalent
• A minimum of 7 years of phlebotomy management or equivalent experience, preferably in a reference laboratory setting
• A valid driver’s license and an excellent driving record for the past three years.
• Demonstrated ability in work flow design, and in analyzing and troubleshooting complex processes.
• Experience with clinical lab regulatory requirements, QC, QA, and process improvement activities.
• Experience and proficiency with Microsoft Office, statistical analysis, and budget preparation.
• Exceptional communication and problem-solving skills.
• Ability to work in a fast-paced environment, under time constraints, without close supervision.

Nice To Haves

• Certification from the American Society of Phlebotomy Technicians or equivalent
• Bachelor degree in an area of Science

Responsibilities

• Perform a vital part of the patient care process by leading phlebotomy operations across multiple worksite locations and states within the designated region.
• Support Operations & Sales with goals and objectives, including developing and inspiring your team of employees.
• Interact with a variety of clients/patients and ensure exceptional, customer-focused service.
• Identify, prioritize and implement process improvements to increase operational efficiencies and productivity to support business goals while managing growth.
• Manage departmental resources, optimize processes, and maximize profitability.
• Manage successful IOP/PSC implementations in support of growth and profitability.
• Understand the individual site requirements; coordinate the process on a defined timeline, achieving expectations of standardized, high quality phlebotomy support service.
• Champion safety, compliance, and quality control.

Benefits

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your eligible dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) that includes a generous company match
• A sense of belonging – we are a community!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees