Director of Personal Injury Partnerships
Upstream Rehabilitation•Charlotte, GA
•Hybrid
About The Position
Upstream Rehabilitation is looking for a Director of Personal Injury Partnerships to join our team. Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion. We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization.
Requirements
- Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field.
- 5+ years of experience in healthcare sales, business development, strategic partnerships, account management, or service line growth.
- Proven success building referral networks, developing market growth strategies, and driving business results.
- Experience collaborating across sales, operations, clinical, intake, legal, revenue cycle, and other support teams.
- Strong relationship-building, consultative selling, and stakeholder management skills, with the ability to establish trusted partnerships with attorney groups and healthcare partners.
- Strategic, data-driven mindset with experience using CRM platforms, pipeline reporting, and performance metrics to identify opportunities and measure outcomes.
- Excellent communication, presentation, and influencing skills, with the ability to align cross-functional teams around growth initiatives.
- Ability to navigate complex referral channels and translate market insights into actionable business and operational recommendations.
Nice To Haves
- Experience in personal injury, motor vehicle accident (MVA), lien-based healthcare, legal referral development, or related specialty healthcare sales.
- Experience developing relationships with attorney groups, legal networks, physician practices, and other referral partners.
- Experience within outpatient rehabilitation, physical therapy, occupational therapy, or other multi-site healthcare organizations.
- Experience leading sales, business development, partnership, or specialty service line teams.
Responsibilities
- Develop and execute strategies to grow the Personal Injury/MVAL service line, expand referral networks, and increase evaluation and referral volume across targeted markets.
- Identify market opportunities, establish growth priorities, and position the organization as a preferred rehabilitation partner within the personal injury and legal referral marketplace.
- Build and maintain strategic relationships with attorneys, legal referral networks, physician groups, and other referral partners to drive market expansion and referral growth.
- Represent the organization through networking, educational, and business development activities while leveraging market intelligence and partner feedback to identify growth opportunities and enhance service delivery.
- Partner closely with Sales, Operations, Specialty Services, Intake, and other stakeholders to ensure growth initiatives align with clinic capabilities, patient access objectives, referral conversion goals, and service line performance.
- Collaborate across teams to improve referral workflows, partner experiences, and the successful implementation and expansion of Personal Injury/MVAL programs.
- Monitor market performance, referral trends, and key business metrics, utilizing CRM and reporting tools to track activity, measure results, and provide strategic recommendations to leadership.
- Contribute to annual planning, resource allocation, and long-term service line growth strategies.
- Lead, coach, and develop team members by establishing clear performance expectations, supporting talent development, and fostering a culture of accountability, collaboration, and results.
- Travel up to 75% to support partner engagement, market development, and internal collaboration.
- Other projects and duties as assigned.
Benefits
- Annual paid Charity Day to give back to a cause meaningful to you
- 100% employer paid medical health insurance premium option available
- Dental and Vision insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Supportive team and leadership invested in your success
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What This Job Offers
Job Type
Full-time
Career Level
Director
