Director of People Operations

OneTogether Solutions•Boulder, CO 80301, CO

7d•$155,000 - $185,000•Hybrid

About The Position

The Director of People Operations leads day-to-day HR delivery across OneTogether Solutions (OTS) and managed clinics in partnership with sovereign Tribal nations. Ideal execution for this role requires bringing structure, consistency, and calm to a complex, growing organization, while staying close to the business through leader coaching, direct employee relations navigation, HR team development, and turning recurring people challenges into systematic improvements. Success also relies on building trusted, cross-functional partnerships across diverse organizations, communities, and operational cultures. Reporting to the Chief People Officer, this highly visible, hands-on leadership role bridges enterprise people strategy and daily clinical operations. You will function as a trusted partner to clinic leaders, direct the HR team, and build the foundational processes and infrastructure required for sustained organizational growth.

Requirements

Bachelor's degree in HR, business, or related field (or equivalent combination of education and experience)
7+ progressive HR years, including 2+ years supervising HR staff
Multi-state employment law; full-function HR scope (compensation, benefits, open enrollment, payroll coordination, recruiting); multi-site/remote/field workforce support
Healthcare, behavioral health, or opioid treatment program (OTP) experience; Tribal nations/enterprises/healthcare experience strongly preferred
Proficiency in HRIS/ATS/performance tools; experience with Lattice, Lever, ADP, Paycom, or Monday.com helpful
High accessibility/responsiveness across time zones; composure/fairness in high-stakes/emotional/ambiguous situations
Influence without direct authority across client leadership and cross-functional peers
Structure-building capability in ambiguous environments; differentiation of one-time vs. systemic issues
Investigation-grade written communication and strict confidential/discretion standards
Readiness for 25%–40% travel (including overnight) to clinic sites and Tribal communities

Nice To Haves

SHRM-SCP, SHRM-CP, SPHR, or PHR preferred
Tribal Human Resources Professional certification preferred/willingness to obtain

Responsibilities

Partner with clinic directors/medical directors via standing weekly HR meetings; deliver direct employee relations, accommodations, leave, corrective actions, and separations
Codify/standardize OTS HR approaches across sites; deploy corporate HR resources (training, recruiting, payroll/benefits support) based on documented needs; support new clinic launches
Own end-to-end employee lifecycle, policy governance frameworks, HR technology/reporting optimization, and service model measurement
Coach leaders through performance management and progressive discipline; conduct/document harassment, discrimination, and retaliation investigations (engaging legal counsel when warranted)
Maintain retention-compliant complaint/case tracking; ensure multi-jurisdictional compliance across federal, state, and Tribal requirements (including HIPAA and 42 CFR Part 2 confidentiality)
Navigate processes requiring sovereign Tribal partner approval (position requests, compensation changes, accommodations, job descriptions) with realistic timeline management
Operate within Management Services Agreements; maintain working knowledge of partner systems, governance schedules, and HRIS platforms with cultural humility
Oversee recruiting strategy/execution, structured hiring equity, and employer branding; partner on job leveling, FLSA classifications, market benchmarking, and pay equity/transparency compliance
Lead annual compensation/open-payroll/benefits cycles, driving multi-entity payroll accuracy and ACA/ERISA/COBRA/wage-and-hour compliance
Supervise, evaluate, and develop HR team members (including HR Business Partners), building clear divisions of labor, remote-site collaboration, and SHRM/Tribal HR certification paths