Director of People & Culture

Big Brother Big Sister Miami•Miami, FL

10d•$85,000 - $100,000•Onsite

About The Position

Big Brothers Big Sisters Miami (BBBSM) seeks an accomplished and approachable leader to advance its people strategy and organizational culture by strengthening and evolving existing policies, systems, and practices. Reporting to the COO, the Dir ec t o r of People and Culture serves as the organization’s internal authority on human resources, providing strategic guidance and hands-on leadership across all HR functions. This role requires strong judgment, the ability to maintain neutral boundaries, emotional intelligence, and the ability to effectively support and train a diverse workforce spanning creative, operational, managerial, and support roles. Working in close partnership with leaders and staff across the organization, the Dir ec t o r of People and Culture oversees the full employee lifecycle, including People Operations, Talent Acquisition, Onboarding, Training, Performance Management, Culture, and Employee Experience. The role is responsible for designing, implementing, and continuously improving the frameworks, policies, and tools that enable BBBSM to attract, develop, engage, and retain exceptional talent.

Requirements

Bachelor’s degree with 8 + years of progressive HR experience with at least 5 years in a leadership/management role developing and executing HR strategy
Proven experience building and scaling the HR function, ideally within a nonprofit, media, creative, or mission-driven organization.
Background in organizational development and structure, with experience leading conversations on diversity, equity, inclusion, and belonging or a demonstrated record of influencing team members to approach all work with an equity lens
Ability to identify , remain neutral, and resolve problems promptly while maintaining a high level of confidentiality as needed
Superior interpersonal communication, conflict resolution, and coaching skills, including the ability to work well with staff at all levels
Understanding of local, state, and federal employment laws and regulations
Excellent computer skills, includin g Microsoft Office Suite, HR, and payroll platforms.
Extraordinary reasoning abilities and sound judgment
Independent self-starter with the ability to envision and confidently execute comprehensive HR duties, acting as the primary resource and point of contact for all staff members.
Awareness of the importance of document management, as well as areas of potential audit/compliance

Nice To Haves

Professional HR certification preferred (SHRM-CP or PHR)

Responsibilities

Lead organization-wide recruitment and talent strategy to attract, assess, and retain a high-performing, diverse workforce.
Partner with hiring managers to execute the full employee lifecycle, including job design, recruiting, interviewing, selection , compensation alignment, onboarding, and separations.
Design, implement, and continuously improve structured recruitment tools, including competency frameworks, scorecards, and structured interview processes.
Forecast hiring needs in partnership with leadership to ensure workforce capacity aligns with organizational goals and program growth.
Strengthen onboarding systems to ensure new staff are fully integrated into BBBSM culture and equipped for success.
Build manager capacity for effective coaching, feedback, and talent development through training and clear performance expectations.
Establish systems to track retention, professional development, training outcomes, and recruitment effectiveness; report insights and recommendations to senior leadership.
Champion and advance BBBSM’s organizational culture, mission, and values through intentional people practices and leadership partnership.
Serve as the primary lead for employee relations, including onboarding, offboarding, performance management, conflict resolution, and sensitive employee matters.
Design, implement, and manage performance management systems, including Individual Development Plans, Performance Improvement Plans , KPIs, transparent evaluation processes, and actionable feedback.
Develop and maintain personnel policies and practices that support consistency, equity, and accountability across the organization.
Create and lead organization-wide engagement initiatives, including staff recognition, all staff sessions , and culture-building programs.
Develop and execute training program and e nsure alignment between training programs, operational needs, and departmental goals.
Oversee compensation and benefits administration in partnership with external providers, ensuring compliance with legal, grant, and national BBBS requirements.
Manage HR systems, workflows, and documentation to ensure accuracy, efficiency, and a high level of service to staff.
Provide strategic oversight of all employee benefits and leave programs, including medical, retirement (403(b)), FMLA, Paid Family Leave, disability, workers’ compensation, and unemployment, ensuring compliance, cost-effectiveness, and alignment with organizational values
L ead benefits strategy in partnership with external brokers and vendors, including plan design, renewals, and coverage decisions .
Maintain accurate and compliant employee records related to onboarding, performance management, benefits, and offboarding.
Conduct annual reviews and updates of the employee handbook, onboarding and offboarding protocols, and HR policies and procedures.