Director of People and Culture

Four Seasons Hotels and Resorts•Four Seasons Jackson Hole, IL

23h•Onsite

About The Position

The Director of People & Culture is responsible for overseeing all aspects of the People & Culture division, including benefits administration, employee relations, housing, talent acquisition, retention, employee communications, career development, wage and hour compliance, training, workers’ compensation, and employment-related legal matters. This role involves monitoring staff performance, assessing employee development, managing the People & Culture budget, establishing recruitment procedures, analyzing training needs, leading wellness and diversity initiatives, and serving as a strategic and hands-on partner to hotel leadership. The position requires maintaining high integrity, discretion, and professionalism while supporting a positive employee experience.

Requirements

Previous experience in a Director of People & Culture or Assistant Director of People & Culture role is required, preferably within a luxury hotel environment.
A Bachelor’s degree or four-year degree is strongly preferred.
A background in Human Resources, Education, Hospitality, or a related field is preferred.
Strong experience in Human Resources leadership and strategy, employee relations and engagement, talent acquisition, learning and development, labor relations, and total rewards.
Experience with HRIS and payroll systems required; Workday and ADP experience preferred.
Strong financial acumen with the ability to understand and manage strategic financial planning, budgeting, labor costs, and compensation practices.
Strong problem-solving, decision-making, conflict-resolution, and strategic-thinking skills.
Exceptional communication skills, emotional intelligence, and the ability to build strong relationships at all levels of the organization.
Ability to maintain a high level of professionalism, confidentiality, discretion, and integrity when handling sensitive employee and business matters.
Flexible schedule with the ability to work all shifts, weekends, and holidays as necessary.
Passion for service and a commitment to delivering an exceptional employee experience within a luxury hospitality environment.
Successful candidate must possess legal work authorization in the United States.

Nice To Haves

Workday and ADP experience preferred.
Previous experience preferably within a luxury hotel environment.

Responsibilities

Overseeing all aspects of the People & Culture division, including benefits administration, employee relations, housing, talent acquisition, retention, employee communications, career development, wage and hour compliance, training, workers’ compensation, and employment-related legal matters.
Monitoring the quality and effectiveness of staff performance, including oversight of disciplinary actions, recommendations for suspension or termination, and the establishment and administration of regular performance appraisal programs.
Assessing the development and effectiveness of employees at all levels and evaluating the hotel’s workforce needs through succession planning, career planning, and coaching and counseling in partnership with leadership.
Overseeing the financial aspects of the People & Culture budget, including benefits, labor and salary reporting, and the planning of cost-effective employee events and initiatives within established budget guidelines.
Establishing and implementing recruitment, selection, placement, and pre-employment procedures in accordance with Four Seasons Hotels and Resorts’ policies, staffing guidelines, compensation practices, and all applicable laws.
Analyzing the hotel’s training and development needs at all levels and creating or coordinating programs that ensure employees are proficient in delivering Four Seasons core standards and culture, while supporting career growth and internal promotion opportunities.
Leading and supporting employee Wellness programs and Diversity, Inclusion & Belonging initiatives that foster an inclusive, engaged, and healthy workplace culture.
Serving as both a strategic leader and hands-on partner to hotel leadership, balancing long-term People & Culture objectives with day-to-day operational needs.
Maintaining a high degree of integrity, discretion, and professionalism while overseeing employee-related matters and supporting a positive experience within all Heart of the House areas.