Director of Payment Operations
About The Position
We're looking for a Director of Payment Operations to lead, manage, and scale our payment processing team. You'll ensure the smooth, accurate, and efficient execution of all payment activities, including transaction monitoring, reconciliation, and dispute management. This role involves driving strategic improvements, managing key external payment partnerships, mitigating operational risks, and fostering a high-performance team culture. You will be instrumental in optimizing our payment flows, ensuring financial integrity, and supporting the company's growth objectives through operational excellence in payments.
Requirements
- Bachelor's degree in Business, Finance, Economics, Management, Engineering, or a related field.
- 5-7+ years in payment operations, with 2+ years of direct people management.
- Deep understanding of the end-to-end payments ecosystem (Cards, ACH, Wallets, Checks, etc), payment gateways, PayFac models, acquirers, and processors.
- Strong knowledge of NACHA and Card Network rules and payment regulations.
- Proven ability to scale payment operations, create KPIs, and drive process improvements.
- Excellent leadership, analytical, and communication skills.
Nice To Haves
- AAP or APRP certification, or willingness to pursue if not already certified.
Responsibilities
- Hire, lead, and mentor a team of Payment Operations Specialists.
- Oversee daily payment operations (e.g., transaction monitoring, reconciliation, chargebacks).
- Develop and implement strategies to optimize payment flows and reduce costs.
- Manage relationships with payment partners.
- Ensure compliance with payment regulations and mitigate operational risks, leveraging your deep knowledge of end-to-end payment ecosystems and industry requirements and regulations.
- Collaborate with Product, Engineering, and Finance teams to build new payment operations capabilities and guide payment requirements for new product development.
Benefits
- Competitive salary
- Comprehensive benefits package with employer-paid basic life and disability premiums
- 401K
- Unlimited PTO
- Company-sponsored quarterly "ePayItForward" initiatives
- Supportive and inclusive company culture with a focus on work/life balance
- Fully-stocked kitchen
- Lunch stipend when working onsite
- Open communication (We won't box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let's talk about it. We value everyone's ideas and opinions.)
- Huge opportunity for growth
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What This Job Offers
Job Type
Full-time
Career Level
Director
Industry
Credit Intermediation and Related Activities
Number of Employees
51-100 employees
