Director of Patient Services (DPS)
Mai Placement•Brooklyn, NY
•Onsite
About The Position
A growing home care agency is seeking a strong, hands-on Director of Patient Services (DPS) to oversee clinical operations, compliance, nursing oversight, and patient care quality across the organization. This is a high-impact role for someone who takes ownership, operates proactively, and can confidently manage the clinical department independently. The ideal candidate is organized, accountable, solutions-oriented, and experienced in ensuring visits, documentation, audits, and patient care are handled accurately, efficiently, and on time.
Requirements
- Home care experience required
- Experience with audits, compliance, DOH surveys, and regulatory standards
- Experience supervising nurses or clinical teams
- Strong knowledge of Medicaid, Medicare, and NY home care regulations
- Strong leadership, communication, organizational, and problem-solving skills
Nice To Haves
- Active RN license preferred
- Bachelor’s degree in Nursing, Healthcare Administration, or related field preferred
- Experience with HHAeXchange, Sandata, RN Pad, or similar systems preferred
- Bilingual Spanish preferred, but not required
- Takes ownership and leads independently
- Comfortable making decisions and solving problems proactively
- Strong accountability and follow-through
- Team-oriented with a positive attitude and professionalism
- Flexible to occasionally visit patients in the field as needed
- Looking for long-term growth within a growing organization
Responsibilities
- Oversee day-to-day clinical operations, patient care plans, assessments, and service delivery
- Review and approve assessments, Plans of Care, MD Orders, and clinical documentation
- Conduct home visits, reassessments, UAS assessments, and event-based visits as needed
- Ensure compliance with NYSDOH, Medicaid, Medicare, and home care regulations
- Prepare for DOH audits, managed care audits, inspections, and surveys
- Monitor patient outcomes, incidents, complaints, caregiver performance, and service delays
- Lead Quality Improvement initiatives, meetings, and corrective action plans
- Maintain audit-ready compliance binders, logs, and documentation
- Supervise, train, coach, and evaluate nurses and outsourced clinical vendors
- Ensure outsourced nursing visits and communication are handled properly and on time
- Work closely with HR, Intake, Coordination, physicians, and leadership teams
- Hire, train, write up, and manage staff within the department
- Track KPIs and implement operational and clinical improvements
- Assist with staffing, budgeting, and strategic growth initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Director
