Director of Patient Services- Home Care

Jewish Association for Services for the Aged•New York, NY

8d•$0 - $150,000•Hybrid

About The Position

As the Director of Clinical Services, you will lead, plan, and direct all clinical healthcare operations for JASA’s Licensed Home Care Services Agency (LHCSA). In this critical leadership role, you will oversee quality assurance, regulatory compliance, staff development, and budget planning while assuming overall administrative responsibility for the agency in the absence of the Executive Director. JASA is one of NYC’s largest and most trusted nonprofits serving older adults. Our dedicated professionals help improve the lives of thousands of seniors through impactful, mission-driven work.

Requirements

Current license and registration as a Registered Professional Nurse (RN) in New York State
Bachelor of Science in Nursing (BSN) required
Minimum of two (2) years of home care experience in a supervisory capacity
Thorough knowledge of NYS Department of Health (DOH) regulations for Licensed Home Care Service Agencies (LHCSA) and MLTC frameworks
Proficiency with Electronic Medical Record (EMR) systems, Microsoft Office Suite, and Google Workspace applications
Ability to perform indoor office work and conduct home visits involving walking or climbing stairs
Flexibility to work occasional evening or weekend hours to meet deadlines or attend meetings
Exceptional organizational, communication, and cost-conscious management skills with the ability to handle complex priorities under pressure

Responsibilities

Manage daily clinical operations in alignment with agency goals; assume overall administrative management of the agency in the Executive Director’s absence.
Oversee quality measures for value-based care and Managed Long-Term Care (MLTC) incentive programs; execute and monitor the agency’s Quality Assurance (QA) program.
Partner with the Executive Director to develop, implement, and update policies compliant with NYS Department of Health (DOH), Office of the Medicaid Inspector General (OMIG), and federal regulations.
Lead recruitment, hiring, orientation, and continuing education for clinical staff in partnership with HR; oversee performance management and in-service training.
Conduct field visits to evaluate nursing staff and perform clinical home visits during high-demand or scheduling surge periods.
Execute action plans to resolve deficiencies in case onboarding, service delivery, and patient/family relationship management.
Participate in short- and long-range planning for agency growth and assist in developing the departmental budget.
Oversee patient record management systems; track and manage procedures to ensure prompt resolution of worker complaints, environmental issues, and service barriers.