DIRECTOR OF PATIENT SERVICES, FOOD & NUTRITION - St. Vincent Hospital Indianapolis

Compass Group•Indianapolis, IN

27d•Onsite

About The Position

The Director of Patient Dining Services provides leadership and oversight for all patient meal service operations within a large acute care hospital. This role is responsible for ensuring an exceptional patient dining experience while supporting clinical nutrition goals, operational excellence, regulatory compliance, financial performance, and team development. The Director leads a team responsible for serving approximately 500+ patients daily, delivering meals across breakfast, lunch, and dinner. This position serves as a key liaison between Food & Nutrition Services, Nursing, Clinical Nutrition, and hospital leadership to ensure patients receive safe, accurate, and high-quality meal service.

Requirements

Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet

Nice To Haves

Five years of progressive leadership experience in healthcare food service, hospitality, patient dining, or a related operational environment
Bachelor's degree in Hospitality, Healthcare Administration, Foodservice Management, Nutrition, Business, or related field preferred
Experience managing large teams in a high-volume patient dining or food service setting
Strong knowledge of food service operations, patient satisfaction initiatives, sanitation, food safety, quality assurance, and regulatory compliance
Experience managing budgets, labor costs, inventory, purchasing, and operational performance metrics
Strong leadership, communication, relationship-building, and team development skills
Healthcare and/or contract-managed service experience preferred
ServSafe® Certification preferred
Forward-thinking, proactive leader with a strong focus on patient experience, operational excellence, and employee engagement

Responsibilities

Lead the day-to-day patient dining and meal service operations for a high-volume healthcare environment
Ensure patients receive meals that are accurate, timely, compliant with prescribed diets, and delivered with a hospitality-focused approach
Manage departmental budgets, labor productivity, and operational efficiencies while maximizing value for the client
Drive patient satisfaction initiatives and continuously improve the overall patient dining experience
Ensure food quality, presentation, service standards, and patient meal accuracy meet or exceed expectations
Direct and maintain safety, sanitation, infection prevention, and regulatory compliance programs
Develop, coach, and mentor managers, supervisors, and frontline associates to build a high-performing team
Foster strong working relationships with Clinical Nutrition, Nursing, Environmental Services, and hospital leadership
Oversee inventory management, purchasing controls, and resource utilization to achieve financial and operational goals
Support departmental strategic initiatives, quality improvement efforts, and performance metrics
Promote a culture of service excellence, accountability, patient-centered care, and continuous improvement