Director of Patient Access - TGH Imaging Floats

Tampa General Hospital•Tampa, FL

2h•Hybrid

About The Position

The Director of Patient Access is a key leadership role responsible for leading, coordinating, and directing the patient access process within TGH Imaging. This role ensures the efficient and effective processing of patient information and admission by implementing and optimizing processes related to patient registration, call center scheduling, insurance verification, and other front-end functions to ensure a smooth patient experience. The Director will collaborate with various leaders and departments to enhance operational efficiency, maintain compliance, and manage environmental changes, contributing to the organization's financial and operational success. This position also involves strategic collaborative work with multiple Directors and VPs, and other duties as assigned.

Requirements

Bachelor’s degree required, in healthcare administration, business, or a related field.
Several years of progressive leadership experience in Patient Access, Revenue Cycle Management, or related field.
Strong knowledge of ambulatory healthcare regulations and compliance requirements.
Knowledge in revenue cycle processes.
Excellent communication, interpersonal, and problem-solving skills.
Ability to collaborate with cross-functional teams and lead process improvement initiatives.
Familiarity with healthcare information systems and technology.
Advanced knowledge of scheduling, pre-registration, insurance verification, and registration processes.
Proven ability to manage multiple projects simultaneously while achieving positive outcomes.
Requires a valid driver's license.

Nice To Haves

Master’s degree preferred.
Certified Healthcare Access Manager (CHAM) or Certified Revenue Cycle Professional (CRCP) preferred.
EPIC preferred.
Epic/Cadence Experience.
Multi-site ambulatory experience.
Strong analytics and capacity management.
Imaging experience.

Responsibilities

Develop and implement strategic plans for patient access services in alignment with organizational goals.
Evaluate and recommend improvements to enhance the patient/physician experience and streamline processes.
Develop future strategic plans for business growth.
Develop and maintain a leadership structure to support the patient access team's mission and vision.
Lead and evaluate managers, administrators, supervisors, and the patient access team to ensure high-quality customer experience and adherence to best practices.
Provide leadership and guidance to the patient access leadership team, fostering a positive and collaborative work environment.
Recruit, train, and mentor team members.
Evaluate and streamline patient access processes to improve efficiency and reduce errors.
Implement best practices and industry standards to enhance patient access services.
Establish and monitor key performance indicators (KPIs) to measure the effectiveness of patient access operations.
Implement quality assurance programs to ensure accurate and timely patient information collection and registration.
Analyze patient access data to identify trends, resolve bottlenecks, and implement improvements.
Collaborate across the organization on process improvement initiatives.
Collaborate across the FHSC system with patient access leaders and teams to enhance the patient access process at TGHI.
Stay current with healthcare regulations and compliance requirements related to patient access.
Develop and implement policies and procedures to ensure compliance with relevant laws and standards.
Collaborate with IT and other relevant departments to implement and optimize patient access technologies.
Collaborate with the Revenue Cycle department to ensure accurate patient access processes.
Develop and monitor department budget, including forecasting and allocating resources.
Negotiate contracts with vendors for patient access needs and services.
Foster a patient-centered approach, ensuring excellent customer service from the patient access team.
Address and resolve patient concerns related to the registration and admission processes.