Director of Patient Access Optimization and Implementation

Intuitive Health • Plano, TX

4d • Remote

About The Position

The Director of Patient Access Optimization and Implementation will serve as Intuitive’s senior Patient Access Advocate (PAA) leader. The role will have oversight over the PAA functions at Intuitive, with an emphasis on improving PAA registration accuracy, establishing standards for operation and training and improving point of service collections across all facilities. The oversight and responsibilities include existing sites and new facility implementations. The role will report to the VP of Integration-Operations. The Director will document and help implement workflows, create and share standardized training plans, and improve access to and functionality of dashboards to monitor registration accuracy, customer service, point of service collections, and throughput. This position will affect changes in PAA staff through some direct interaction and by strengthening and empowering local Supervisors and Leads to build and sustain operational excellence.

Requirements

• Bachelor's Degree required
• Subject matter expert on registration process in an emergency department
• Familiarity with all financial and administrative regulatory requirements relevant to emergency department operations
• Minimum of 5 years registration experience at an emergency department
• Minimum of 3 years supervising registration personnel in an emergency department

Nice To Haves

• Freestanding ED/UC experience preferred
• Experience working in Epic preferred

Responsibilities

• Responsible for support, management, and execution of patient access operational processes and workflows related to new facility openings and ongoing operational improvement initiatives
• Provides detailed notes from observations while working with new site openings
• Troubleshoot with/for onsite staff to remove operational obstacles
• Provide coaching and encouragement to site level nursing staff in the Intuitive Clinical Operational processes
• Elevate operational issues identified to Center Leadership and VP of Implementations
• Communication of new site operations status to key stakeholders, including Health System Leadership and Intuitive Health senior management
• Provide clear direction, communication, and guidance to mitigate operational risks to all parties
• Conduct post implementation analysis and create recommendations based on lessons learned
• Drive improvements in the following metrics, against which this position will be evaluated: Registration accuracy, Registration timeframe, Write-offs, Co-pay collections, Co-insurance collections, Patient Net Promoter Score, Left Without Being Seen/Treated, Staff retention

What This Job Offers

• Job Type: Full-time
• Career Level: Director