Director of Partnerships

MHC

1d•Remote

About The Position

MHC is seeking a results-driven Director of Partnerships to recruit, develop, and activate a high-performing network of channel partners—including authorized resellers, referral partners, and system integrators—to drive enterprise sales growth. This is a strategic leadership role for someone who thrives on building partner relationships, designing scalable programs, and delivering measurable revenue results. The ideal candidate brings deep experience in channel or partnership management within the SaaS industry, strong executive presence, and a growth mindset to help MHC expand its reach and market impact through a world-class partner ecosystem.

Requirements

Experienced channel or partnership professional with deep expertise in Customer Communications Management and SaaS partner program management.
Strong understanding of indirect sales models, including reseller, referral, and system integrator partner types.
Proven ability to recruit, activate, and grow a partner network that drives measurable revenue results
Executive presence with the ability to build trusted, long-term relationships at the C-Level within partner organizations.
Excellent communication, negotiation, and program management skills.
Collaborative, cross-functional leader comfortable working with Sales, Marketing, Product, and Customer Success teams.
Experience managing partner program performance metrics and reporting on key KPIs.
Proactive, positive attitude with comfort operating in a fast-paced, growth-oriented SaaS environment.
Bachelor’s degree in Business, Marketing, or a related field; or equivalent professional experience.
5–7+ years of experience in channel sales, partner management, or business development within a SaaS environment.
Demonstrated success building or scaling a partner program and delivering revenue through indirect channels.
Experience with enterprise-level sales cycles and large account management through channel partners.

Responsibilities

Achieve annual targets for recruiting new channel partners, including authorized resellers, referral partners, and system integrators.
Activate, guide, and motivate partners to meet their objectives—including revenue, bookings, and number of contracts.
Draw up an annual Business Plan with each partner and monitor progress through structured quarterly business reviews.
Develop and monitor the indirect sales strategy within assigned territories.
Ensure partner teams are enrolled in and completing required commercial and technical training programs.
Develop commercial skills within partner organizations through ongoing training, coaching, and enablement.
Build and strengthen relationships with senior management and C-Level executives at partner organizations.
Monitor partner satisfaction and coordinate actions with internal MHC teams to resolve issues proactively.
Support partners on commercial deals, particularly on large and complex enterprise accounts.
Manage and motivate partner sales teams, fostering a high-performance culture across the partner ecosystem.
Collaborate with MHC Marketing on co-marketing and communication initiatives targeting partners.
Oversee the correct use of MHC business processes and tools by partners.
Build tracking for partner engagement status, pipeline, issues, escalations, and account reviews.
Act as the internal voice of the partner ecosystem, surfacing feedback to influence program development and product direction.
Identify new partnership opportunities and stay current on industry trends and competitive dynamics.
Prepare and deliver required management reports on partner performance and program health.

Benefits

Remote (U.S. based)
401(k) Plan: Deferred and Roth options available to help you save for retirement, with a generous employer match of 50% up to maximum of 4.5% of gross pay.
Medical Plans: Comprehensive co-pay or HSA coverage options to keep you and your family healthy.
Dental and Vision Plans: Access to a large network of providers for dental and vision health.
Daycare and Medical FSA/HSA: Save on eligible daycare and healthcare expenses with our flexible spending and health savings account plans.
Group Term Life Insurance: Coverage of $50,000 to provide peace of mind.
Generous Paid Time Off (PTO) Policies: Ample time to relax and recharge.
Employee Assistance Program (EAP): Support for personal and professional challenges.
Additional Life Insurance
Critical Illness Insurance
Accident, Cancer & Hospital Indemnity Insurance
Legal/ID Shield
Pet Insurance
Four weeks of paid paternity leave after 1 year, eligible for pro-rata leave after six months of employment.
Total of twelve weeks of paid leave for the birth parent, eligibility rules apply.