Director of Partnerships

Function Health • New York, NY

3h • $230,000 - $250,000 • Hybrid

About The Position

Function Health is seeking a Director of Partnerships to own the imaging partner network end-to-end. This role involves managing the network's operations, performance, and strategic decisions. The Director will lead an account management team, oversee onboarding and launch processes, ensure adherence to SLAs, and maintain CRM hygiene. They will also drive strategic decisions regarding market prioritization, partner mix, and high-stakes escalations. This is a builder's role with managerial responsibilities, requiring an entrepreneurial operator who can manage key relationships and support the team's day-to-day execution. The role demands setting strategy for expansion and operational standards, with accountability for outcomes. The Director will work closely with Product and MRI Ops to integrate new scan capabilities and support international expansion, while also maintaining systems and documentation for scalability. Cross-functional collaboration with Ops, Product, Finance/Billing, and Member Experience is essential, as is representing the partner network's voice in internal discussions.

Requirements

• 5+ years leading partnerships or provider network operations, it doesn't have to be in healthcare.
• Experience managing and developing a team through escalations and complex operational work.
• Experience making consequential network decisions and standing behind them: exits, remediations, escalations owned end to end.
• Entrepreneurial operator: takes ownership of ambiguous problems, acts without waiting for direction, and builds the process where none exists.
• Strong operator's instinct: builds repeatable process, documents what matters, and keeps systems clean.
• Comfort working cross-functionally with Product, Ops, and Legal, and translating between commercial and operational needs.
• Excellent written and verbal communication; direct, concise, and organized.
• Bias toward ownership and follow-through in a fast-moving, high-growth environment.

Responsibilities

• Own the health, performance, and composition of Function's imaging partner network across 200+ facilities.
• Keep the CRM accurate as the single system of record for the network.
• Set market prioritization based on member demand and coverage gaps.
• Own partner mix, remediation versus exit calls, and the highest-stakes escalations end to end.
• Bring commit-level recommendations on exits, exclusivity, and major market bets to the COO for ratification.
• Manage a team of account managers who own partner relationships and drive onboarding and ongoing performance.
• Coach through escalations and complex integrations; step in directly on the highest-stakes relationships.
• Own renewals and contract work on a small set of the network's most important partnerships, including pricing, exclusivity, and service-level terms.
• Ensure partners go live cleanly, with the AM acting as project manager and coordinating across Member Experience, Ops, and integration/engineering.
• Own the launch-to-stable transition and resolve the operational issues that drive member complaints.
• Work with Product and MRI Ops to bring new scan capabilities onto the network.
• Support international expansion (UK, and new markets) with the partner strategy to back it.
• Maintain the systems and documentation that let the function scale — CRM, SOPs, and institutional knowledge.
• Coordinate closely with Ops, Product, Finance/Billing, and Member Experience to keep partnerships performing and members well-served.
• Represent the voice of the partner network in internal planning and roadmap discussions.

Benefits

• Base Salary Range: $230,000 - $250,000
• Stock options
• Comprehensive health, dental, and vision plans for you and your family
• Wellness and commuter benefits
• Competitive vacation policy
• A culture that emphasizes learning
• Professional development budget for continued learning
• Opportunity to directly impact our mission of saving lives through early cancer detection
• Flexible working hours

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed