Director of Partner Experience

Waterford.org

4d • $108,000 - $113,000 • Remote

About The Position

The Director of Partner Experience provides strategic and operational leadership for partner-facing services that drive implementation fidelity, educator capacity, and measurable outcomes. This role integrates professional learning delivery with proactive partner success strategies to ensure partners experience a seamless journey from onboarding through renewal.

Requirements

• Bachelor’s degree required; Master’s preferred.
• 3+ years leadership experience in professional learning, customer success, or education partnerships.
• Strong understanding of K–12 systems and EdTech environments.
• Proven ability to drive retention, renewal, and expansion outcomes.

Responsibilities

• Define and execute a unified approach to professional learning and partner success.
• Align team priorities with organizational goals for retention, renewal, and expansion.
• Ensure delivery of high-quality, research-aligned training and coaching experiences.
• Monitor implementation fidelity and educator engagement metrics.
• Guide proactive relationship management, health monitoring, and renewal planning.
• Collaborate with the Growth team to identify and act on expansion opportunities.
• Lead and develop PL Consultants and Partner Success Specialists, fostering collaboration and accountability.
• Maintain balanced workloads and clear performance expectations.
• Implement systems for tracking partner health, training completion, and impact outcomes.
• Ensure accurate CRM documentation and consistent reporting practices.
• Partner with Product, Technology, Marketing, and Research and Growth to align messaging and execution.
• Coordinate closely with other Directors to ensure consistency across teams.

Benefits

• fully paid primary premiums for health insurance, dental insurance, basic life insurance, and disability insurance
• New hires receive a one-time HSA contribution.
• Retirement contributions are matched up to 5% by the organization.
• Plus, a generous vacation, sick, and holiday offering.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees