Director of Palliative Care Non-Clinical
Empatia•Windsor Mill, MD
•Remote
About The Position
We are seeking an experienced and compassionate Director of Palliative Care Non-Clinical to join our team. This role reports directly to the VP of Palliative Care and is responsible for the overall clinical and financial operations of the Palliative Care Program. The Director ensures high standards of patient care, compliance with regulatory requirements, and operational and financial success while leading a team of dedicated professionals.
Requirements
- Bachelor’s Degree in Business Administration or related field; or equivalent experience and knowledge in Health Care Operations required.
- Minimum of 2 years health care administration/operations management required
- Prior experience with budgetary responsibilities including budget development and monitoring required.
- Understanding of Medicare/Medicaid, Commercial insurance billing and reimbursement.
- Fluent competence in computer and smart phone navigation.
- Working knowledge of, Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
- Must have and maintain reliable transportation to be used for work.
- Must have and maintain current automobile insurance and valid driver’s license.
- Excellent leadership, interpersonal, written and verbal communication skills.
- Excellent organizational, problem solving, decision-making, assertiveness, presentation and communication skills required.
- Compliance with accepted professional standards and practices.
- Demonstrates executive presence and the ability to influence and build credibility quickly across diverse teams and leadership levels
- Highly self-directed with strong ownership, accountability, and disciplined follow-through
- Comfortable operating in ambiguity, adapting approach based on market dynamics and evolving business needs
- Strong emotional intelligence with the ability to coach, challenge, and motivate others effectively in field settings
- Results-driven with the ability to balance strategic thinking and hands-on execution in a fast-paced, performance-oriented environment
Nice To Haves
- Master's degree in business or related field preferred.
- Certified in Hospice and Palliative Care - preferred
Responsibilities
- Oversee all clinical and financial operations of the Palliative Care Program.
- Establish, implement, and evaluate goals and objectives that support quality patient care and sound financial performance.
- Meet and exceed growth and development targets at the branch level.
- Manage program expenditures in a fiscally responsible manner within budget guidelines.
- Recruit, employ, and oversee qualified palliative care staff, ensuring effective delegation, supervision, and evaluation.
- Ensure compliance with state and federal regulations, Medicare guidelines, and company policies.
- Foster collaboration with Nurse Practitioners, Medical Directors, and interdisciplinary teams to deliver seamless patient-centered care.
- Represent and promote palliative care services in the community to drive growth, engagement, and awareness.
- Coordinate quality assurance and performance improvement initiatives with data collection and reporting.
Benefits
- Competitive Pay
- 401(k) with Company Match
- Career Advancement Opportunities
- National & Local Recognition Programs
- Teammate Assistance Fund
- Medical, Dental, Vision Insurance
- Generous Paid Time Off + 7 Paid Holidays
- Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
- Education Support & Tuition Assistance
- Company-paid Life & Long-Term Disability Insurance
- Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
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What This Job Offers
Job Type
Full-time
Career Level
Director
