Director of Outside Operations

PGA National Resort & Spa•Palm Beach Gardens, FL

16d

About The Position

The Director of Outside Operations will be a key leader on the opening Golf Operations team at Triple Stick Golf Club, building and directing the member-facing operation from arrival through departure. Reporting to the Head Golf Professional and working closely with the PGA National Resort Director of Golf, the Director will help translate the club’s vision into an intimate, refined and highly personalized private-club experience defined by recognition, anticipation, exceptional presentation and genuine relationships. This is a visible, hands-on leadership role combining hospitality instincts with disciplined operational management. The Director will recruit, train, schedule, coach and hold the Outside Operations team accountable while establishing standards for arrival, bag storage and handling, cart presentation, practice-facility operations, first-tee readiness and departure service. The Director is expected to know members personally, understand their preferences and foster a culture in which staff take ownership of the details that shape the member experience. This club-building opportunity supports the launch of a new private golf club, with the resources and championship heritage of PGA National Resort. The Director will work with the Head Golf Professional, Director of Golf Kevin Muldoon, Agronomy and resort leaders to open Triple Stick, establish its service culture and operating standards, and build a high-performing Outside Operations team capable of delivering those standards consistently from day one.

Requirements

Minimum three years of progressive experience in golf operations, hospitality or private-club service.
Personal character exemplifying professionalism, discretion and integrity on and off the golf course.
Visible, engaging and hands-on leadership style, with an active interest in interacting with members, guests and staff.
Member-first mindset and instinct for anticipation, recognition, personalization and follow-through.
Ability to recruit, train, schedule, coach and hold a service team accountable to clearly defined standards.
Strong organizational and communication skills, including the ability to manage staffing, payroll, equipment, daily assignments and multiple operational priorities.
Commitment to service excellence, presentation and the details that define a refined private-club experience.
Polished professional appearance and demeanor consistent with club and resort standards.
Flexibility, initiative and a team-first approach.

Nice To Haves

Supervisory experience is strongly preferred.

Responsibilities

Lead the daily Outside Operations experience from member arrival through departure, ensuring every touchpoint reflects Triple Stick standards for recognition, anticipation, presentation and follow-through.
Recruit, train, schedule, coach and evaluate the Outside Operations team, fostering accountability, teamwork, urgency and genuine hospitality.
Serve as a visible leader and welcoming ambassador for Triple Stick Golf Club; develop relationships with members and learn their preferences, playing habits, equipment and service expectations.
Develop, implement and reinforce standard operating procedures, daily checklists, line-up routines and measurable service standards for Outside Operations.
Oversee arrival, bag handling, bag storage and departure services, ensuring member equipment is cared for, accurately organized and readily available.
Direct cart operations, including staging, cleanliness, charging, rotation, fleet presentation, preventative-care coordination and organization of cart storage and operational areas.
Direct daily practice-facility operations, ensuring range setup, ball presentation, amenities, equipment and overall presentation meet Club standards throughout the day.
Coordinate first-tee and starting operations with Golf Professional staff so members and guests are welcomed, informed and prepared for an enjoyable and timely start.
Manage departmental staffing levels, schedules, timekeeping, payroll and overtime in line with business levels, member activity and approved operating plans.
Maintain appropriate inventories of operational supplies, uniforms, amenities and equipment; assist with purchasing, expense control and departmental budget accountability.
Lead Outside Operations preparation and execution for member tournaments, events, outings, preview play and special programming, coordinating across Golf Operations.
Communicate proactively with Golf Professional staff, Agronomy and other resort departments about member needs, course conditions, staffing, events and daily operational priorities.
Own the cleanliness, organization and presentation of Outside Operations areas; identify opportunities to elevate service, improve efficiency and strengthen the overall experience.
Support and protect a Club culture defined by exceptional service, genuine relationships, discretion and attention to detail.
Set clear expectations, provide consistent coaching, and demonstrate personal ownership, accountability and follow-through.
Maintain a polished professional appearance and demeanor consistent with Triple Stick Golf Club and PGA National Resort standards.
Demonstrate flexibility, initiative and a team-first mentality while assisting across Golf Operations and PGA National Resort.
Participate actively in training, education and professional-development opportunities.
Represent Triple Stick Golf Club and PGA National Resort with professionalism, enthusiasm and pride on and off the golf course.