Director of Outpatient Services

CLIFFORD W BEERS GUIDANCE CLINIC INCORPORATED•New Haven, CT

13d•Onsite

About The Position

Clifford Beers is a mental health clinic serving children and families. Our mission is to provide integrated services addressing mental, physical, and social determinants in order to improve health, resiliency and quality of life for children, families and communities. A vital member of the Executive Management team performs a wide variety of supervisory, clinical, and program-related duties to ensure provision of services for clients and families seen in the Clinic. This leadership position is responsible for the effectiveness and coordination of multiple outpatient clinical programs, projects and Clinic initiatives from early childhood through young adults. Participates in program development, professional activities, research and special projects, grant writing and management. Responsible for program decision-making as well as collaboration with other State and community agencies.

Requirements

Licensed Behavioral Health Professional
minimum of 8 years’ experience successfully leading and directing the work of others
Foster an environment in which all members of the Clifford Beers community, from staff to partners and clients, are treated equitably and are able to contribute fully and meaningfully to the mission of Clifford Beers.
Treat others with respect
Practice cultural humility
Elicit and welcome different points of view
Act ethically with honesty and consistency regardless of the situation.
Be accountable for his or her own actions
Make decisions based on what is better for the families and employees
Build and maintain trust among co-workers and our families
Uphold honesty in all actions
Commitment to deliver outstanding practices in both managing the organization, service delivery, and collaborating with partners.
Utilize data and research to provide the highest quality of care
Regularly participate in professional development to stay abreast of most recent and progressive practices
Promote continuous quality assessment and improvement
The ability to express oneself clearly and professionally both in writing, conversations, and in nonverbal communication with others.
Oral Communication Speak clearly and in an organized manner that can be easily understood
Express ideas concisely and respectfully
Summarize or paraphrase his/her understanding of what others have said to verify understanding and prevent miscommunication
Hold herself or himself accountable for pitch, speed, tone and volume of voice while speaking
Show understanding of professional and cultural implications of body posture, stance, gestures, proximity to listener, facial expressions and appearance
Written Communication Write clear and concise sentences devoid of grammatical and spelling errors
Tailor writing style to the audience of the message
Write in a respectful and tactful manner
Ability to clearly convey information through a variety of channels to individuals or groups in a manner that engages the audience and helps them understand and retain the message
Demonstrated ability to allocate decision making authority and/or task responsibility to appropriate others to maximize the organization’s and individual’s effectiveness
Demonstrated ability to guide others in accomplishing work tasks
Ability to use appropriate methods and a flexible communication style to help build a cohesive team
Strong clinical and interpersonal skills
Demonstrated knowledge of an interest in program development and evidence-based practice
Demonstrated proficiency with standard office and electronic health records
Valid driver’s license and reliable transportation

Responsibilities

Provide leadership and strategic planning for the Agency and identify opportunities for departmental improvements to optimize outcomes
Provide clinical/ administrative supervision, personnel management, leadership in groups, specialized teams and agency committees
Establishing and managing staffing and case load productivity expectations for effective delivery of services
Collaborate with the Finance team to ensure program monitoring, sustainability, and achievement of financial goals
Interpreting policy to staff, handling personnel matters, processing requests for paid time off
Implementing and evaluating procedures and standards of job performance
Partner with Quality Management team on quality/ performance improvement initiatives and models of best practice. Identifies and recommends improvement opportunities.
Overseeing program expenditures and assisting in development of budgets
Collaborate with Research staff on program, Clinic outcomes/ impact
Communicate the direction, vision and values of the Agency
Actively participate, plan, and/or lead agency meetings
Maintain current knowledge of governmental regulations, contractual issues and third- party payor requirements to assure departmental compliance
Ensure coverage is provided for all positions within the programs to respond to crisis situations
Providing appropriate in-service training to staff and others as needed
Overseeing the maintenance, and authorizing the release, of confidential clinical records
Functioning as liaison between Clinic and community agencies, schools, community resources
Compiling and submitting required state and agency reports, statistical summaries in a timely and prescribed fashion
Performing related and appropriate duties as directed