Director of Outpatient Services and Programs

Northern Children Services • Philadelphia, PA

12d • Hybrid

About The Position

Northern Children's Services is seeking an experienced, mission-driven Director of Outpatient Services & Programs to lead the day-to-day clinical and administrative operations of the Outpatient Program and manage the Wellness summer program. This role is a key member of the Behavioral Health leadership team, responsible for ensuring outpatient services are clinically excellent, operationally sound, and producing measurable outcomes. The Director is expected to bring both clinical expertise and administrative discipline, utilizing data, benchmarks, and performance accountability. The position requires a Master's degree in a mental health discipline or related field and an active clinical license in Pennsylvania. A minimum of six years of experience in a health or social service organization, with at least three years in a supervisory or administrative leadership role, is required. The role involves direct supervision of therapists, program staff, and student interns, with a strong emphasis on data-driven decision-making, financial sustainability, and adherence to regulatory standards.

Requirements

• Master’s degree in a mental health discipline or related field required.
• Active clinical licensure issued by the Commonwealth of Pennsylvania required (LAPC, LBS, LCSW, LPC, LMFT, LSW, Psy.D. or Ph.D.).
• At least six (6) years of experience in a health or social service organization.
• At least three (3) years in a supervisory or administrative leadership role.
• Demonstrated experience providing clinical supervision utilizing evidence-based practices and outcomes-driven treatment.
• Expertise in working with children, adolescents, and families.
• Strong knowledge of CBH, the Department of Behavioral Health and Disability Services (DBHIDS), OMHSAS, and applicable Department of Human Services (DHS)-State regulations and procedures.
• Knowledge of and experience working with commercial insurance and authorization processes.
• Proficiency in electronic health records systems (Credible/Qualifacts preferred) and healthcare information technology.
• Demonstrated ability to use data and program dashboards to drive operational and clinical decision-making.
• Strong track record of building and sustaining high-performing clinical teams.
• Passionate about Northern’s mission and able to articulate and promote its philosophy, values, and goals to internal and external stakeholders.
• Ability to walk up and down steps.
• Ability to operate a computer, printer, and calculator.
• Ability to support after-hours operations, including occasional nights and weekends.
• This position requires travel throughout the City of Philadelphia.

Nice To Haves

• Experience in outpatient behavioral health programs serving children and youth in an urban setting.
• Familiarity with Mission Driven Data (Janet), Power BI, or similar program management/reporting tools.
• Knowledge of the child welfare system.

Responsibilities

• Oversees the clinical and administrative operations of the Outpatient Program, ensuring delivery of services consistent with best practices and regulatory standards.
• Monitors electronic health records (Credible/Qualifacts) for documentation quality, accuracy, and timely submission; reviews and approves clinical work within the program.
• Ensures clinical supervision structures are strong, consistent, and appropriately matched to staff licensure levels.
• Promotes evidence-based and trauma-informed practices across the program.
• Ensures that children and youth have current, high-quality treatment plans and that treatment reflects individualized, outcomes-driven care.
• Supports clinicians in pursuing licensure and certification in approved evidence-based models.
• Monitors and maintains strict adherence to Northern policies and procedures, as well as the policies, procedures, and regulatory requirements of Community Behavioral Health (CBH) and the state Office of Mental Health and Substance Abuse Services (OMHSAS).
• Provides direct administrative and clinical supervision to Outpatient therapists, program staff, and Master’s-level student interns.
• Ensures that performance expectations are clearly communicated, documented, and consistently reinforced.
• Addresses performance concerns directly and promptly, using coaching, retraining, and corrective action as appropriate.
• Applies performance standards equitably and consistently across all staff members.
• Recruits, trains, supervises, and evaluates program staff in alignment with Northern’s standards.
• Makes appropriate human resources recommendations to the Senior Director of Behavioral Health.
• Regularly reviews program dashboards, including census, productivity, access, client outcomes, and documentation compliance.
• Ensures standardized outcome tools are implemented and used consistently across the program.
• Analyzes trends and implements timely, mid-course corrections when performance declines.
• Maintains data integrity, including closed cases, documentation accuracy, and consistent outcome scoring.
• Maintains monthly reports to track key quality performance indicators.
• Ensures that the Outpatient Program is fully and effectively using available program management tools (Credible/Qualifacts, Janet/Mission Driven Data, Office 365 including Outlook, Excel, and Power BI, and UKG) as real-time management tools.
• Aligns staffing models with census and program needs.
• Ensures workflows support productivity, documentation quality, and timely billing.
• Oversees productivity, access, discharge planning, and authorization processes.
• Maintains accurate, clean documentation systems and reporting.
• Monitors program budget; maintains operating margin within budgeted guidelines and effectively and responsibly allocates resources.
• Responsible for implementing and documenting disciplinary actions resulting from internal investigations and/or job performance.
• Maintains strong census across the Outpatient Program.
• Proactively identifies and responds to declines in utilization, referrals, or access.
• Partners with the Senior Director of Behavioral Health and Finance to monitor program margins and revenue performance.
• Responds strategically to funding, regulatory, and authorization changes.
• Ensures program compliance with governing regulations, including CBH, DBHIDS, OMHSAS, and all applicable DHS-State requirements.
• Collaborates with the Program Quality department to ensure standards are consistently met and exceeded.
• Supports the preparation for and response to city and state program audits; assists in the development and effective implementation of any Plans of Correction (POC).
• Proactively maintains compliance through ongoing staff training, supervision, and documentation monitoring.
• Actively encourages constructive feedback, creative problem-solving, and new ideas from staff at all levels.
• Evaluates proposed improvements based on data and potential impact — not hierarchy.
• Fosters psychological safety: an environment where staff feel comfortable raising ideas and concerns while maintaining clear standards of performance and accountability.
• Maintains an active and collaborative relationship with Northern’s Residential Programs.
• Collaborates closely with the Intensive Behavioral Health Services (IBHS) program to ensure continuity of care, warm transitions, and coordinated clinical planning.
• Works directly with Northern’s part-time psychiatrist on shared cases, including coordination of medication management and participation in regular clinical consultation meetings.
• Coordinates actively with other Northern service components, departments, and outside agencies involved with shared clients.
• Participates in agency committees, working groups, and other bodies as assigned.
• Collaborates with Development and other departments on fund development, grant opportunities, and community engagement as applicable.
• Champions a trauma-informed culture across the Outpatient Program, ensuring that all practices, supervision, and team interactions reflect trauma-informed principles.
• Ensures staff demonstrate emotional intelligence, person-first and strengths-based language, and an understanding of the impact of trauma on child and adolescent development.
• Performs other duties as assigned.

Benefits

• Northern Children's Services is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act of 1991.

What This Job Offers

• Job Type: Full-time
• Career Level: Director