Director of Outlets

Le Meridien & Sheraton Charlotte Hotels • Charlotte, NC

3d

About The Position

As the Director of Food & Beverage Outlets, you will oversee the front-of-house staff and operations of our full-service Restaurants and Bars and In Room Dining ensuring an exceptional experience for all guests. Reporting directly to the Director of Food & Beverage, this leadership role requires a dynamic individual who excels in guest satisfaction, operational efficiency, and team development.

Requirements

• Comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Comprehensive knowledge of all Microsoft and Adobe applications such as Word, Excel, powerpoint.

Responsibilities

• Maintain standards of food, beverage, and quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the food and beverage department.
• Contribute to the profitability and guest satisfaction perception of other hotel departments.
• Develop short- and long-term financial and operational plans for the food and beverage department that relate to the overall objectives of the hotel.
• Participate in the preparation of the annual hotel budget.
• Compile schedules for department based on staffing standards and hotel flow through.
• Successfully complete payroll for department.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Manage in compliance with Federal, state, local, and StepStone regulations and standards.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and inventory control.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Accurately use various office and accounting software.
• Have a comprehensive knowledge of all line level duties and roles.
• Assist with the design and preparation of statistical reports and presentations as needed.
• Accurately report information.
• Assist with various accounting department tasks as needed.
• Scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.
• Guide, mentor and lead Supervisors and Line level employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed