Director of Organizational Effectiveness

Community Action House•Holland, MI

7d•$87,000 - $107,000•Hybrid

About The Position

The Director of Organizational Effectiveness (DOE) is a senior operational integrator responsible for strengthening how our organization works. Joining and working in coordination with our Strategic Leadership Team (SLT), the DOE serves as an internal consultant, change leader, and strategic project manager, partnering across departments to ensure strategic initiatives are delivered effectively, priorities are clear, and performance is measurable. The DOE will focus on assessing and prioritizing key risks and opportunities - and then lead on thoughtful change management through intentional collaboration with department leaders throughout the organization. This role focuses on updating and aligning our people, process, and technology systems to enhance organizational effectiveness, reduce friction, and support the SLT in executing our mission efficiently and collaboratively across the organization. This is a unique opportunity to join a mission-driven, forward-thinking organization at an exciting time. Our team is guided by shared values of kindness, collaboration, and excellence. We are looking for a leader who is energized by complexity, passionate about people, fluent in process and technology, committed to continuous improvement, and motivated to help build stronger systems that support people and purpose.

Requirements

Demonstrated, verifiable leadership skills, ability and experience.
Demonstrated success helping organizations navigate growth, operational complexity, or organizational change.
Strong systems-thinking orientation with the ability to identify root causes, improve workflows, and align people, processes, and technology.
Experience leading cross-functional initiatives and influencing teams without direct supervisory authority.
Exceptional facilitation, communication, and relationship-building skills, with the ability to work effectively across leadership levels and departments.
Strong project and initiative management skills, including prioritization, sequencing, tracking, and follow-through. Keen analytic, organization, and problem solving skills which support and enable sound decision making.
Comfort working in ambiguity while helping organizations move toward greater consistency and discipline.
Analytical and problem-solving skills with the ability to interpret information to support decision making. Experience using data, dashboards, KPIs, or operational metrics to support decision-making and organizational performance.
Ability to work effectively in collaboration with diverse groups of people.
Cultivates a collaborative and supportive work environment, empowering team members, fostering collaboration and teamwork, and providing guidance and mentorship as needed.
Ability to mitigate and resolve conflicts, fostering a calm and constructive environment where team members feel supported and conflicts are effectively managed.
Fosters trust with others by consistently conducting work with honesty, reliability, and mutual respect, while also demonstrating transparency and emotional openness.
Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.
Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.
Highly conscientious with a strong attention to detail.
Ability to work flexibly and be adaptable to various tasks.
Tech savvy with experience selecting and overseeing software deployments and managing relationships with software vendors.
Experience in both Google Suite & Microsoft Office products.
Demonstrate a genuine passion for our mission and a commitment to upholding our teamâ€™s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team.
8+ years of relevant experience required in organizational effectiveness, operations, strategy, project management, consulting, or organizational development roles.
3+ years of supervisory experience required.
Bachelor's Degree required; or in place of a degree, equivalent years of experience.

Nice To Haves

Relevant advanced certification or degree preferred.
Basic conversational Spanish proficiency desired.

Responsibilities

Partner with the Strategic Leadership Team (SLT) to ensure the organizationâ€™s vision, priorities, and strategic initiatives are translated into practical systems, measurable progress, and sustainable operational rhythms. Participates in setting direction as a member of SLT, then this role drives implementation.
Act as an enterprise-wide operational integrator, helping departments operate cohesively by aligning priorities, improving communication and handoffs, and reinforcing organizational accountability and execution discipline.
Establish and maintain systems (i.e. meeting structures, project management, and decision-making frameworks) that support consistent execution, accountability, and cross-functional collaboration.
Assess current operational, technical, and workflow systems to identify and reduce inefficiencies, redundancy, friction, unclear ownership, and/or process gaps.
Design, implement, and continuously improve enterprise-level systems, workflows, and infrastructure that enable clarity, accountability, and efficiency â€“ and that evolve alongside organizational growth and mission impact. Define and drive our technology strategy.
Prioritize and sequence improvement initiatives based on risk, impact, and organizational readiness.
Lead cross-functional systems improvement efforts to strengthen how teams work together.
Champion data-driven decision-making practices across the organization.
Lead operational debt diagnostics and maintain a dynamic organizational risk & opportunity register to inform prioritization and executive decision-making.
Define performance indicators and track progress against milestones, budgets, and strategic objectives; prepare executive-level reporting and insights.
Design and lead implementation plans for new processes and operating models, with clear timelines and defined ownership.
Within 2026/2027, includes leading implementation of project management software.
Partner with senior leaders to communicate organizational changes and ensure adoption and operational discipline.
Identify competency gaps required for future-state operations and recommend targeted training and development strategies.
Ensure that all major improvements and updated systems have clear ownership and sustainability plans; all changes must be built to last without sustained engagement from this role.
Oversee the full lifecycle of strategic initiatives (planning, scope, design, execution, delivery).
Coordinate cross-functional resources to ensure successful delivery of enterprise priorities.
Surface risks and remove barriers to execution; escalate only the most complex or enterprise-critical issues.
Serve as a trusted advisor to departmental leaders on process, systems, and cross-functional collaboration.
Provide leadership, coaching, and mentoring to assigned staff or project leads.
May supervise or act as functional lead for strategic initiatives.
Select, negotiate, and manage external consultants and vendors as needed.