Director of Organizational Development (Interim)

Hope The Mission • North Hills, CA

6d • Hybrid

About The Position

Hope the Mission is seeking a Director of Organizational Development to build workforce capacity across the organization. This role is responsible for leading the organization's learning and development operations, including new hire orientation, onboarding, management and leadership development, role-specific training, and compliance training. The Director will assess learning needs, develop and deliver training, and track outcomes for continuous improvement. This position also acts as a strategic partner to senior leadership on organizational culture, staff engagement, performance, and change, and supports employee recognition, wellness, and engagement initiatives. Travel to Hope the Mission sites throughout Los Angeles County is a regular part of the work.

Requirements

• Bachelor's degree in organizational development, learning and development, human resources, education, behavioral science, or a related field required.
• Minimum 5 years of progressively responsible experience in organizational development, learning and development, training, leadership development, or workforce development.
• Supervisory experience required.
• Proficient in Microsoft Office Suite, learning management systems, databases, reporting tools, virtual training platforms, and presentation technology.
• Background Screening – Employment is contingent upon the successful completion of background checks as required per worksite.
• Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.
• Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record.
• Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the US.
• Compliance with Company Policies and HIPAA standards – All employees must comply with company policies, including safety, confidentiality, and conduct standards.

Nice To Haves

• Master's degree in a related field preferred.
• Experience in a nonprofit, homeless services, human services, or other mission-driven environment strongly preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Provide day-to-day leadership, supervision, coaching, and accountability for the Learning and Development team, including workload planning, priorities, performance management, and professional growth.
• Manage training facilities, technology, learning platforms, and equipment to ensure they are organized, functional, and available.
• Attend meetings, trainings, conferences, and seminars to strengthen professional practice and communicate the status and impact of organizational development initiatives.
• Perform additional duties and support special projects as assigned.
• Lead the design, development, implementation, and continuous improvement of organization-wide learning and development programs for employees at all levels.
• Develop training aids and learning resources including presentations, facilitator guides, participant workbooks, job aids, e-learning modules, videos, toolkits, and reference materials.
• Partner with subject matter experts to translate policies, procedures, contractual expectations, and program standards into practical and accessible training content.
• Evaluate training effectiveness using feedback, performance data, compliance results, and organizational outcomes and improve content and delivery accordingly.
• Maintain current knowledge of adult learning, organizational development, instructional design, compliance training, leadership development, and workforce trends.
• Deliver and oversee live, virtual, site-based, and on-demand training using adult learning principles, facilitation techniques, and instructional tools.
• Oversee new hire orientation, onboarding, leadership onboarding, management development, and other role-specific learning pathways.
• Develop, update, and facilitate training for managers, directors, executives, direct service staff, and other employee groups based on operational and organizational needs.
• Support site-based training that addresses contractual requirements, program expectations, client service standards, safety, documentation, and role-specific responsibilities.
• Facilitate learning through a range of methods including group discussion, case studies, role-playing, simulations, team exercises, demonstrations, and lectures.
• Work with compliance, program leadership, HR, Quality Assurance, and other stakeholders to identify training requirements in funder contracts, grants, regulations, policies, and corrective action plans.
• Establish and maintain compliance structures, training matrices, documentation standards, reminders, and escalation processes to ensure required trainings remain current and verifiable.
• Develop and maintain a centralized database, catalog, calendar, and recordkeeping system for all trainings, learning resources, completion records, outcomes, and required renewals.
• Track, analyze, and report training participation, completion, compliance, effectiveness, and outcomes and provide regular updates and recommendations to leadership.
• Serve as a strategic thought partner to the Chief Mission and Organization Officer and senior leaders on organizational development, culture, staff engagement, performance, and change initiatives.
• Partner with the Mission and Impact team and organizational leaders to identify gaps in program effectiveness, staff performance, service delivery, and organizational readiness and develop interventions to close those gaps.
• Assess organizational learning needs through data review, stakeholder consultation, observations, surveys, performance trends, and compliance findings.
• Support strategies and initiatives that promote staff well-being, belonging, engagement, recognition, and retention.
• Plan, coordinate, and support mission and wellness activities, employee celebrations, recognition events, leadership gatherings, staff engagement events, and advancement-related events.
• Collaborate with Advancement, Communications, Operations, HR, and program teams to support event planning, employee participation, messaging, and execution.
• Identify and manage training vendors, consultants, facilitators, and external learning resources as needed and monitor quality, cost, and alignment with organizational needs.
• Coordinate training logistics including schedules, venues, technology, equipment, participant communication, materials, attendance, and follow-up.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• Compliance with applicable state and local laws governing nondiscrimination in employment.
• Consideration for qualified applicants with a criminal history pursuant to the California Fair Chance Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager