Director of Operations

Team Builder Recruiting•Newport, PA

1d•Onsite

About The Position

NewLight Health provides vitamins, supplements, education, and holistic health coaching designed to improve the quality of life for the people we serve. We've built an intentional, faith-based culture where learning, humility, compassion, professionalism, and servant leadership guide how we work together. We believe doing our best means keeping our commitments, serving others graciously, and growing a team that leads with both excellence and care.

Requirements

5+ years of progressive operations leadership experience
Experience leading multiple direct reports across cross-functional teams
Experience managing staffing, hiring, onboarding, and employee development
Experience documenting workflows, establishing KPIs and measurables, improving processes
Embrace our faith-based culture and lead with humility, compassion, accountability, and a commitment to doing your best.

Nice To Haves

Ideally in retail, e-commerce, CPG, supplements, or health and wellness.
Familiarity with EOS, Scorecards, and Rocks is a plus.
Retail, e-commerce, CPG, supplements, or health and wellness experience preferred
Experience with EOS, Scorecards, and Rocks is a plus

Responsibilities

Lead our day-to-day operations, developing people and aligning teams around clear expectations, company goals, and measurable results.
Manage and hold direct reports accountable while fostering a culture of kindness, compassion, and excellence.
Own the design, implementation, and continuous improvement of our core operational processes, ensuring documentation using Scorecard Measurables.
Ensure our staffing, hiring, onboarding, and HR coordination keep pace with company growth and workforce needs.
Develop our team by making sure employees have the training, skills, and support they need to perform confidently and grow in their roles.
Conduct quarterly one-on-one conversations with direct reports to create clarity, encourage growth, and maintain accountability to individual and team Rocks and Measurables.
Measure operational effectiveness using Scorecard Measurables and strengthen systems and workflows based on results.
Build strong relationships across departments, bringing energy and alignment to our leadership team as we scale NewLight Health.