Director of Operations
About The Position
As FIS Director of Operations, you will lead a large team, solve complex operational challenges, and ensure projects are executed efficiently and to a high standard. You will connect planning with execution by setting expectations, holding teams accountable, and making decisions that move the business forward. The role calls for proactive leadership and ownership of operations and team performance. You will lead General Managers and field operations staff, oversee readiness, staffing, scheduling, customer communication, and installer support, and use metrics and follow-through to drive accountability. You will identify operational breakdowns, develop corrective action plans, improve workflows, and communicate field conditions, risks, and performance needs directly to the President. The successful candidate takes initiative, makes decisions confidently, brings structure to fast-moving environments, and leads with clarity and accountability. The role requires availability for rotating Saturday mornings, a valid driver’s license, reliable transportation, and the ability to pass a background check.
Requirements
- At least 5 years of operations or management experience; construction or installation experience is strongly preferred.
- Proven ability to step into leadership roles and produce results quickly.
- Strong decision-making skills and confidence acting without constant oversight.
- Experience managing teams in fast-paced, high-volume environments.
- Solid understanding of performance metrics, forecasting, and operational efficiency.
- Bachelor’s degree or equivalent experience.
- Valid driver’s license and reliable transportation.
- Availability for rotating Saturday mornings.
- Ability to pass a background check.
Nice To Haves
- Construction or installation experience.
- Forklift certification; training will be provided if needed.
Responsibilities
- Lead all General Managers and operational team members in the field.
- Monitor workroom readiness, staffing, schedule integrity, customer communication, and installer support.
- Drive accountability through scorecards, inspections, reports, and direct field follow-through.
- Identify operational breakdowns early and create corrective action plans.
- Serve as the direct operational voice to the President on field conditions, risks, and performance needs.
- Take ownership of operations and team performance.
- Lead, manage, and hold accountable a high-volume installation team.
- Identify inefficiencies and implement immediate and long-term solutions.
- Develop and execute action plans across multiple departments.
- Resolve complex customer and operational challenges.
- Establish structure, improve workflows, and drive consistency.
- Monitor performance metrics and align operations with revenue goals.
- Foster a culture of accountability, urgency, and teamwork.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with up to 6% company match
- Paid time off that increases with tenure
- Company vehicle
- Company-issued phone
- Stable, growing company with long-term opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Director
