Director of Operations

The Taggart Group of Companies•Ottawa, ON

37d•CA$185,000 - CA$225,000•Hybrid

About The Position

The Director of Operations is a senior leadership role responsible for the construction operations of Tartan Homes. This role provides direction and oversight across Construction, Estimating, and Customer Service, ensuring the full homebuilding lifecycle is delivered efficiently, profitably, and in alignment with business objectives. With a strong focus on cost control, and operational discipline, the Director of Operations aligns day-to-day execution with long-term strategy. The role works collaboratively with Sales, Marketing, Health & Safety, and Finance to support market demand, customer commitments, safety standards, and financial performance, while maintaining clear accountability within Operations.

Requirements

Degree in Construction Management, Engineering, Architecture, or a related discipline.
10–15 years of progressive experience in residential construction, including senior operational leadership.
Proven experience overseeing multiple communities or portfolios simultaneously.
Strong business acumen with the ability to interpret operational and financial data.
Demonstrated ability to operate at both strategic and operational levels.
In-depth knowledge of residential construction practices, regulatory requirements, and the Ottawa market.

Nice To Haves

Professional designations (P.Eng., Gold Seal, PMP, LEED) considered strong assets.

Responsibilities

Deliver on the operational strategy to support growth, profitability, and long-term sustainability.
Provide leadership and accountability for Construction, Estimating, and Customer Service.
Translate business objectives into clear operational priorities, plans, and performance expectations.
Responsible for residential construction operations across all active communities.
Oversee estimating practices to support accurate costing, margin targets, and executable build plans.
Align construction delivery and customer service to support a consistent, high-quality homeowner experience.
Drive integration and accountability across operational functions to ensure effective handoffs and end-to-end delivery.
Negotiate terms and manage agreements with subcontractors.
Collaborate with the Contracts Manager to oversee the full contract lifecycle, including drafting scopes of work, renewals, performance evaluations, and contract terminations.
Address trade concerns and resolve disputes effectively.
Build and maintain strong relationships with trades for ongoing business development.
Responsible for overall operational performance related to schedule, quality, deficiencies, and close-out outcomes.
Ensure construction activities align with approved drawings, specifications, schedules, and quality standards.
Conduct site visits focused on operational performance, risk exposure, safety compliance, and consistency of standards.
Drive continuous improvement through performance monitoring and corrective action.
Maintain a strong focus on cost control, and profitability.
Partner with Finance on budgeting, forecasting, and financial planning from an operational perspective.
Proactively identify and escalate financial, schedule, and scope risks, driving mitigation strategies.
Collaborate with Sales to align operational capacity and delivery timelines with sales strategies.
Partner with Marketing to ensure operational execution supports brand and product commitments.
Work closely with Health & Safety to reinforce compliance, safe work practices, and proactive risk management.
Maintain strong partnership with Finance to align operational outcomes with financial objectives.
Provide leadership, coaching, and development for operational leaders.
Foster a culture of accountability, collaboration, professionalism, and continuous improvement.
Support performance management, succession planning, and leadership development within Operations.
Model strong communication, sound judgment, and values-based leadership.