Director of Operations WI

ANCHOR POINT MANAGEMENT GROUP • Vancouver, WA

1d • $100,000 - $125,000 • Onsite

About The Position

The Director of Operations is responsible for all aspects of operations, including people, customers, sales, and profits. This leader manages up to 8 area coaches, overseeing 25-50 restaurants. Key responsibilities include driving excellence in day-to-day operations, hiring, training, coaching, and supporting managers, planning and setting goals, focusing on problem-solving and process improvement, setting standards, and recognizing and motivating area managers, unit-level management, and their teams. The role involves influencing people to drive business results and foster franchise partnerships.

Requirements

• Must possess 6-8 years of management/supervisory experience in a QSR food service business with multi-unit experience required.
• Good communication skills.
• Strong interpersonal and conflict resolution skills with exceptional team-building capability.
• Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business.
• Exhibits unrivaled leadership behaviors, providing coaching, developing the team, driving culture, problem solving, strong communication, time management, executing tasks and achieving results through others.
• Has lead multiple managers of multiple high volume units in an area.
• Has personally ran a successful restaurant and has knowledge of restaurant operations and expectations for team member’s positions.
• Has reliable transportation and a valid driver’s license.

Nice To Haves

• Strong preference for internal promotion from Area Coach position who has proper certifications.
• Associates/Undergraduate degree preferred or equivalent Taco Bell/industry experience.

Responsibilities

• Leverage culture and people capability to enhance brand performance.
• Recruit and equip top operators to deliver exceptional customer experience and results and maintain a bench of managers.
• Lead by example - be a culture champion and live by Taco Bell principles.
• Hold area coaches accountable for people, customer, sales and profit targets.
• Oversee performance management for Area Coaches, including feedback, appraisals, training, development planning, and dispute resolution.
• Provide direct feedback to ACs on system/procedural execution during visits.
• Be resolution oriented in all employee relations activities, providing needed employee relations assistance to managers and proactively addressing needs in the market.
• Provide leadership for each manager in the market to ensure customer satisfaction.
• Leverage customer programs to coach and improve on execution opportunities.
• Train, coach and hold accountable Area Coaches and Restaurant Managers for executing the Taco Bell Operating System and delivering Brand Standards including food safety.
• Identify and act with urgency to resolve Brand protection issues.
• Ensure uncompromising execution of the highest standards of local regulation around occupational safety and health standards for employee working conditions, and company safety and security policy.
• Partner with each Manager in the market to build sales over last year’s sales achievement.
• Oversee training and operations execution of marketing promotions.
• Train and coach Area Coaches how to teach RGMs to use the tools and processes to improve restaurant financial results.
• Coach to deliver restaurant profit targets in every restaurant.
• Lead by working with each Area Coach in the market to deliver profit goals and meet targeted flow-thru objectives; utilize available reports to identify opportunities; encourage a top-line orientation through operational focus; ensure that correct operational procedures are followed at all times.
• Build capability to improve problem solving and planning skills through hands-on demonstrations.
• Exhibit ownership working with Management to resolve chronic Repair & Maintenance issues; determine causes of excessive R&M; gather R&M issues; identify trends and take to R&M Business Partners.
• Provide ongoing coaching, feedback, and development to Area Coaches.
• Develop and update a territory human resources plan to forecast staffing needs and build bench strength.
• Communicate expectations, performance levels, and training experiences through territory-wide meetings.
• Ensure fair treatment and compliance with workplace regulations.
• Recognize outstanding performance to motivate employees.
• Monitor and analyze turnover, addressing root causes of high turnover.

What This Job Offers

• Job Type: Full-time
• Career Level: Director