Director of Operations
About The Position
About Vantage Partners Headquartered in Boston, Vantage Partners is a consulting and training firm that helps companies innovate more quickly, execute with greater discipline, and collaborate more effectively for sustained impact and growth. We serve clients worldwide, working with market leaders in sectors including biopharmaceuticals, healthcare, energy, financial services, technology, and manufacturing. Our founders have served on the faculties of Harvard University, the Tuck School of Business at Dartmouth, the U.S. Military Academy at West Point, and have published award-winning books and articles. At Vantage, we are a team of intellectually fearless and relentlessly resourceful collaborators. Our Culture Code guides our interactions with each other and our clients. We take our work extremely seriously without ever taking ourselves too seriously. Whether we are gathering Thursday afternoons for a weekly snack time gathering offsite for offbeat events to celebrate our annual Fun Day, working together to better our communities as part of Vantage Volunteers, or building skills via regular in-office training sessions, we inspire and support each other to be innovative problem-solvers and stretch our thinking to produce unique insights. Role Overview Vantage Partners is hiring a Director of Operations to redesign and run the firm’s corporate operating model. This leader will report to the firm’s Management Committee and be responsible for the overall process for how work moves end to end through Vantage. This includes how the organization engages in opportunity tracking, project delivery, and closeout / reporting. In addition, the individual will ensure feedback loops are in place to ensure continuous improvement. The goal is to achieve operational simplicity, consistent execution, and reliable visibility into capacity and economics.This is not a coordination role. It is an accountable operator role with the authority and presence to redesign an operating model, implement it, and run it day to day. Areas of Ownership The Director of Operations is accountable for how the firm runs. This includes ownership of: End-to-end operating model across consulting, training, and hybrid work Standard ways of working and adoption across teams Systems of record and operational data integrity Cross-functional operating rhythms and decision flow Evaluation, augmentation, and management of firm’s overall technology stack to support the above
Requirements
- 10+ years in operations leadership in professional services, consulting, training services, or a similarly complex delivery environment
- Demonstrated experience in redesigning an operating model and then running it
- Demonstrated experience partnering closely with IT on systems, integrations, and data standards
- Have a perspective and/or experience in leveraging emerging technologies like AI to support efficient and effective operations
- Strong systems thinking, comfort with ambiguity, and the ability to create structure without overcomplicating
- Strong judgment and the ability to hold standards with senior stakeholders
- Strong communication skills and a practical, action-oriented operating style
- Ability to work on-site in Boston office twice a week (Mondays and Thursdays)
Nice To Haves
- Experience with system architecture across CRM and operational platforms, especially Salesforce, HubSpot or comparable systems, consistent with the common requirements in consulting operations roles
- Experience owning or improving cross-functional workflows that span sales, delivery, and finance, from initial opportunity through invoicing and closeout
- Experience building operational rhythms that improve adoption and reduce exception rates
Responsibilities
- Partner with leadership to optimize the corporate operating model to support scale, consistency, and performance
- Translate strategy into clear operational structure, workflows, and decision rights
- Evolve existing model into a flexible operating plan that can handle ambiguity without devolving into ad hoc workarounds
- Define a small set of standard workflows for consulting, training, and hybrid engagements
- Establish what is standard, where flexibility is allowed, and how exceptions are handled
- Reduce duplicate trackers, shadow processes, and one-off workarounds through clear standards and follow-through resource monitoring, capacity, and delivery operations
- Optimize capacity and allocation management systems and processes across delivery resources and key roles
- Ensure staffing and resourcing processes are consistent, visible, and usable by teams
- Ensure scope, effort, and delivery commitments are tracked in disciplined, repeatable ways
- Establish a consistent closeout rhythm so lessons and actuals feed back into future scoping and pricing
- Help guide the organization to optimally integrate AI and related best practices in the running of the business
- Work closely with IT to define operational requirements for system selection, configuration, integration, access, and data standards
- Establish and maintain clear systems of record for operational decision making
- Reduce manual reconciliation across systems by clarifying inputs, handoffs, and automation opportunities
- Define the minimum set of operational metrics that leadership can trust for decisions
- Build reporting that supports capacity planning and basic profitability visibility by project, account, and offering, even if not perfect or real time
- Use metrics and KPIs to identify risks, measure progress, and drive continuous improvement, consistent with market expectations for operations leadership roles.
- Create a lightweight, explicit path for exceptions to standard processes
- Make exceptions visible, time-bound, and learnable so the system improves rather than frays
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
