Director of Operations

UnitedHealth Group•Hayward, CA

6d•$113,600 - $170,400

About The Position

The RN Director of Operations is responsible for the overall organization, financial management, and operational leadership of one or more home health care centers. The role provides strategic and operational oversight to ensure regulatory compliance, quality patient care, business growth, fiscal performance, and staff development, while supervising clinical leadership and supporting interdisciplinary care delivery. The Director of Operations oversees staff employment decisions and assignments, supports clinical managers in delivering care, and represents the care center in the community and with state and national organizations. The position also contributes to marketing plans and growth goals, ensures team member orientation, and leads education, staff development, and performance improvement efforts. The role offers development opportunities and performance recognition. Annual salary ranges from $113,600 to $170,400 based on full-time employment. Benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution, subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

Associate’s degree in business or a related clinical field.
Registered Nurse with home health experience.
At least 2 years of home care experience and at least 1 year of supervisory experience; or at least 2 years of healthcare, home health, or hospice leadership/management experience.

Nice To Haves

Bachelor’s degree in business or a related clinical field.
Current license to practice as an RN or other healthcare professional specific to the state of assignment.
Home health experience.

Responsibilities

Make employment decisions for direct-report staff, including hiring, firing, advancement, promotion, or changes in status.
Manage the overall organization and financial performance of the care center.
Supervise clinical managers responsible for ensuring quality patient care.
Maintain the care center’s image in the community and with state and national organizations.
Provide input, guidance, and feedback on marketing activities and care center marketing plans to support growth goals.
Ensure adequate orientation for every team member assigned to the care center.
Assign and direct staff with appropriate skills to perform their duties.
Plan staff education programs, administrative and staff meetings, and in-services.
Encourage continuous education and staff development for all team members.
Set positive, attainable expectations, objectives, and goals for the care center.
Ensure implementation of a performance improvement program to promote quality care and positive patient outcomes and address negative trends.
Oversee delivery of care for all patients served by the care center by supervising and supporting the clinical manager.
Perform other duties as assigned.