Director of Operations
About The Position
Mendocino Community Health Centers (MCHC) is seeking an experienced Director of Operations to help shape healthcare delivery across the organization. This strategic, collaborative leader will address complex challenges, develop strong teams, and turn ideas into results, with a focus on operational performance, patient experience, and organizational growth. The Director of Operations will guide operational leaders and Population Health teams; improve processes and healthcare service delivery across multiple clinical sites; use performance metrics and operational insights to guide decisions and measure progress; lead initiatives to improve revenue cycle processes and support long-term financial sustainability; collaborate with clinical teams on population health initiatives; explore technologies and solutions to enhance workflows and communication; and partner with clinical and administrative leaders to align priorities and improve the experience of patients and staff.
Requirements
- Bachelor's degree in a related field.
- At least five years of leadership experience in healthcare.
- Demonstrated success improving operational performance in a healthcare setting.
- Strong strategic thinking, problem-solving, and decision-making skills.
- Experience building, developing, and leading high-performing teams.
- Excellent communication and relationship-building abilities.
- Ability to use data to identify opportunities and drive measurable results.
Nice To Haves
- At least five years of experience in an outpatient healthcare setting.
Responsibilities
- Guide and develop operational leaders and Population Health teams, fostering an environment where employees are supported, accountable, and empowered.
- Identify opportunities to streamline processes, improve efficiency, and strengthen healthcare service delivery across multiple clinical sites.
- Use performance metrics and operational insights to guide decisions, measure progress, and achieve improvements.
- Lead initiatives to improve revenue cycle processes and support the organization's long-term financial sustainability.
- Collaborate with clinical teams to strengthen population health initiatives and improve performance toward established goals.
- Explore technologies and creative solutions that enhance workflows, improve communication, and support organizational priorities.
- Collaborate with clinical and administrative leaders to align priorities, address challenges, and improve the experience for patients and staff.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off (PTO)
- Nine paid holidays
- Life insurance
- 401(k) with employer match
- Flexible Spending Account (FSA)
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What This Job Offers
Job Type
Full-time
Career Level
Director
