Director of Operations
About The Position
The Director of Operations supervises the Housekeeping and Front Desk Departments and is responsible for the overall success of the front desk, guest satisfaction, and meeting or exceeding product quality standards. The position may require flexible scheduling availability. The role includes overseeing department performance, staffing schedules, hotel financial-control procedures, guest services, human resources functions, and coordination with other departments. The Director of Operations also monitors bookings and coordinates responses when the hotel is oversold on specific room types. Island Hospitality offers employee development through a formalized training and development program, with tools and resources to support career growth. The position is full-time, with a listed salary of $75,000.
Requirements
- Ability to operate hotel POS and PMS systems.
- Ability to multitask, prioritize, and manage time.
- Strong initiative and desire for achievement; must be a highly motivated team player.
- Ability to handle workplace problems by anticipating, preventing, identifying, and solving them as necessary.
- Ability to work well in stressful situations.
- Readily available and approachable for guests while providing excellent guest service.
- Regularly stand, sit, or walk for extended periods.
- Regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
Nice To Haves
- Valid driver's license preferred.
Responsibilities
- Ensure departments achieve or exceed guest service expectations.
- Prepare team member schedules in accordance with budgets and business forecasts.
- Ensure hotel staff are trained in financial control procedures for cash, vouchers, inventories, and receivables, and that those procedures are regularly followed.
- Recommend local attractions and restaurants for guests to visit.
- Inform guests of hotel services and amenities.
- Assist with check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems.
- Manage human resources functions, including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions.
- Work with other departments to ensure operations run smoothly together.
- Monitor daily bookings and coordinate with the front desk team and guests when the hotel is oversold on specific room types.
Benefits
- Medical, dental, and vision insurance
- HSA and FSA plans
- Dependent care FSA
- Identity theft protection insurance
- Commuter benefits, including transit and parking
- Pet insurance
- PTO and payroll incentives for annual wellness exams
- Employee assistance program
- Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services
- Paid sick and vacation time
- Family leave
- 401(k) retirement plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution
- Incentive-based bonus program
- Free hotel room nights and employee discounts within the hotel brand
- Discounts for friends and family within the hotel brand
- Team member recognition and bonus
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
- Career growth through an in-house training program
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
