Director of Operations

Cleantec • Bayberry, NY

6d

About The Position

The Janitorial Operations Director oversees all field operations across the organization, including the performance of Custodial Managers. The role is responsible for consistent service delivery, operational efficiency, customer satisfaction, and profitable growth across accounts. It provides leadership in scaling the business, optimizing labor and resources, and maintaining quality and customer retention.

This is a fast-paced, hands-on leadership role requiring field presence and strategic oversight. Regular travel to client sites and regional offices is expected, as is availability outside standard business hours when needed to support operations. The position offers the opportunity to lead and scale a growing operations team, influence company performance and customer success, and work in a collaborative leadership environment with growth potential.

Requirements

• At least 5 years of leadership experience in operations management in janitorial, facilities, service industry, or a similar field.
• Proven experience managing multiple teams and managers.
• Strong financial acumen, including budgeting and labor management.
• Demonstrated ability to drive performance through others.
• Excellent problem-solving skills at strategic and operational levels.
• Strong communication, leadership, and organizational skills.

Nice To Haves

• Experience with multi-site service delivery.

Responsibilities

• Provide leadership, direction, and accountability for Custodial Managers across service locations.
• Oversee day-to-day operations to ensure service quality, staffing coverage, and customer satisfaction meet company standards.
• Develop and implement operational strategies to improve efficiency, reduce costs, and support growth.
• Manage labor planning, budgets, and financial performance across accounts.
• Drive customer retention through proactive relationship management and rapid issue resolution.
• Ensure compliance with company policies, SOPs, and state and federal regulations.
• Lead hiring strategies in partnership with HR and oversee workforce planning for all regions.
• Coach, mentor, and develop management staff to build leadership pipelines.
• Monitor KPIs, performance metrics, and service quality standards across sites.
• Collaborate with executive leadership on business development, account expansion, and operational scalability.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed