Director of Operations
About The Position
MIH Systems Group is a growing company in the HVAC services field, and we work to make buildings work better. We specialize in optimizing complex HVAC systems in buildings. Our diverse team delivers value to our clients from the design stages of new construction through the operation of existing buildings. Our HVAC service team provides start-up services for complex HVAC equipment from a wide range of manufacturers, as well as ongoing preventive maintenance, break/fix repair, and equipment retrofit services. Our Ambient team includes experienced professionals who focus on cost-effective solutions for our clients. We are currently looking for a Director of Operations to join our team!
Requirements
- 8+ years of hands-on experience supporting commercial HVAC operations
- Expertise in HVAC estimating, service management, and operational oversight
- Strong knowledge of commercial HVAC systems and service practices
- Proven experience developing and reviewing estimates, bids, and proposals
- Demonstrated leadership experience managing teams
- Ability to read and interpret blueprints and technical documents
- Strong communication and client-facing skills
Nice To Haves
- Experience with platforms such as Microsoft Dynamics, ServiceTitan, or similar
- Background in project management, customer service or service agreements
- Bachelor’s degree in Business, Construction Management, or related field
Responsibilities
- Serve as a senior point of contact for commercial clients, property managers, and facility stakeholders
- Ensure consistent, professional communication aligned with commercial service expectations
- Resolve escalated client issues, contract concerns, and service performance feedback
- Drive client retention through proactive engagement, follow-ups, and relationship management
- Lead estimating for commercial HVAC service, repairs, retrofits, and equipment replacement
- Review RFPs, specifications, and site conditions to develop accurate scopes and pricing
- Establish estimating standards, labor models, and margin targets
- Partner with field and project teams to ensure estimates reflect real-world conditions
- Review and approve complex or high-value bids
- Track bid performance (win rates, volume, profitability) to refine strategy
- Oversee dispatch and service coordination to ensure efficient scheduling and execution
- Align office and field teams to meet contractual obligations, response times, and deadlines
- Identify and implement process improvements to enhance efficiency, accuracy, and service quality
- Lead and develop customer service, dispatch, and estimating teams
- Set clear performance expectations, KPIs, and accountability standards
- Coach team members on client communication, technical writing, and proposal development
- Foster a high-performance, customer-focused culture
- Monitor KPIs including estimate turnaround time, bid-to-win ratio, client satisfaction, retention, and revenue growth
- Provide insights and recommendations to senior leadership
- Use data to identify trends, gaps, and improvement opportunities
- Drive revenue growth through accurate estimating and strong client relationships
- Ensure pricing aligns with margin targets and market conditions
- Support development and pricing of long-term service agreements
- Ensure alignment with contract requirements, codes, and regulatory standards
- Maintain clear documentation of scopes, proposals, and agreements
- Mitigate risk through precise scope definition and contract execution
Benefits
- Competitive base salary on experience and skills.
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What This Job Offers
Job Type
Full-time
Career Level
Director
