Director of Operations

Datavant•Houston, TX

24d•$134,200 - $157,900•Hybrid

About The Position

The COE Director-Operations is a critical enabler of Legal and Insurance operations. They have the proven ability to plan and manage operational processes for maximum productivity using Lean and other world-class operations techniques. The COE Director- Operations partners with executive COE leaders to set strategic operational goals and execute these goals in a timely manner.

Requirements

Bachelor’s degree in management, Business, Engineering or related field preferred
5-7 years of leadership experience
Lean Principles, Six Sigma, or Quality Management background preferred
Strong computer skills; proficient in Microsoft Office and Google Suite
Demonstrates understanding of end-to-end business process knowledge
Experience implementing process improvements.
Ability to solve problems and make decisions with a sense of urgency
Ability to analyze, develop, initiate, and implement plans and strategies to achieve goals.
Demonstrates high level of cross functional communication
Ability to prioritize and meet critical deadlines.
Completion of organization identified training modules, as required
Meets or exceeds leadership assessment standards

Responsibilities

Owns the operational strategy and full-year performance of the COE, translating Legal and Insurance business segment strategy into multi-year functional plans with measurable objectives.
Directs the function through subordinate managers; develops, coaches, and builds a strong management bench, owning succession planning and leadership capability across the COE.
Holds full accountability for the COE's budget and financial results, partnering with Sr. Leadership on financial and budgetary planning and allocating resources to optimize productivity and cost.
Develops, implements, and governs the operational systems, processes, and KPIs that provide visibility into goals, progress, and obstacles across key initiatives.
Builds a culture of continuous improvement, championing change and applying Lean, Six Sigma, and other world-class methodologies to eliminate defects and drive value to customers.
Leads complex, ambiguous problem-solving and root-cause analysis; identifies systemic bottlenecks and inefficiencies and directs the strategies to resolve them.
Sets and evaluates performance standards for the COE, empowering leaders to make decisions and own outcomes while working through the most challenging or complex situations.
Drives results by motivating the management team to meet or exceed targeted metrics, holding leaders accountable for timely project completion and performance targets.
Makes data-driven decisions by analyzing operational data and generating insights and reports that keep COE and executive leadership informed on progress.
Communicates strategic vision and influences across functions, building trust, aligning teams to organizational initiatives, and inspiring others to follow.
Owns and drives culture; leads by example, embodying Datavant’s core values and reinforcing the company’s mission, vision, and purpose.
Leverages new and emerging technology to increase efficiency, raise productivity, and reduce cost across the COE.
Builds and maintains strong relationships with customers, employees, and stakeholders, sustaining a customer-centric focus on the highest quality standards.