Director of Operations

BHG Careers•Kansas City, KS

About The Position

The Market Director of Operations is a key operational leader responsible for the performance of a geographic network of BHG treatment centers across Kansas (Kansas City, Lawrence, and Overland Park) and Iowa (Davenport and Des Moines). The role directly leads and develops Program Directors and, through them, is accountable for each center’s operational, clinical, financial, and team performance. The Market Director builds a high-performing market that delivers exceptional patient care, operational excellence, strong leadership, and sustainable growth. The role may also include duties within the scope of the employee’s license or certification, when applicable, as outlined in an addendum to the job description. The Market Director develops leaders and a culture of accountability, ensures strong operational execution and financial performance, supports outstanding patient outcomes and timely access to care, maintains regulatory excellence, and drives sustainable growth through referrals and community engagement. The role partners with clinical, regulatory, talent, performance, workforce strategy, and other organizational leaders to improve treatment-center performance and patient care.

Requirements

Bachelor’s degree in a relevant field.
Demonstrated success leading multi-site healthcare operations through transformational change and organizational growth.
Experience managing treatment or healthcare services across economically and culturally diverse communities.
Strong understanding of healthcare industry dynamics.
Ability to adapt operational and clinical excellence practices to changing market conditions.
Proven ability to inspire, develop, and lead high-performing teams.
Ability to think strategically about growth while remaining engaged in day-to-day operational execution.
Strong financial and P&L acumen.
Ability to establish and maintain positive relationships within treatment centers and across the broader organization and community.
High integrity and sound judgment.
Excellent verbal and written communication skills.

Responsibilities

Mentor, coach, and develop Program Directors and other market leaders.
Foster accountability, collaboration, continuous improvement, and a patient-centered culture across treatment centers.
Strengthen team member retention and create succession plans for key leadership roles; identify and develop future leaders.
Partner with the Group Vice President and clinical leadership to improve clinical performance, including counseling, time to first dose, dose stabilization, patient retention, regulatory readiness, and patient outcomes.
Ensure consistent execution of the BHG operating model across treatment centers.
Optimize patient access, admissions, and census growth; improve operational efficiency and labor productivity.
Identify and remove barriers affecting treatment-center performance and establish best practices across the market.
Use performance data to identify opportunities and drive improvement.
Improve patient outcomes, patient satisfaction, and the overall patient experience; support timely access to treatment and clinical quality initiatives.
Maintain regulatory compliance and operational integrity; ensure centers are prepared for DEA, accreditation, and other regulatory inspections.
Reinforce adherence to policies, procedures, and regulatory requirements; identify and minimize operational and compliance risks in partnership with Clinical and Regulatory leadership.
Partner with Talent, Performance & Workforce Strategy to ensure appropriate staffing, effective onboarding, leadership development, employee engagement, retention, and workforce stability.
Maintain a visible presence in the field, set clear expectations, make timely and thoughtful decisions, build trust, and hold teams accountable.
Balance strategic growth with disciplined day-to-day execution while prioritizing patient care.
Perform duties within the scope of the employee’s license or certification when applicable, as outlined in an addendum.