Director of Operations

West Tennessee Regional Blood Center, Inc. • Jackson, TN

11d • Onsite

About The Position

Lifeline Blood Services is seeking an experienced and strategic Director of Operations to join our executive leadership team. This position is responsible for directing and coordinating the organization's administrative functions, including Human Resources, Information Technology, Finance, Purchasing, Fleet and Facilities Management, and Administrative Services. The Director of Operations will work closely with the Chief Executive Officer and department leaders to ensure operational excellence, regulatory compliance, fiscal responsibility, and exceptional service throughout the organization.

Requirements

• Bachelor's Degree required
• Minimum of five (5) years of progressive operations management experience.
• Experience leading multiple departments and managing organizational operations.
• Exceptional leadership and organizational skills
• Strong financial and business acumen
• Excellent communication and interpersonal skills
• Ability to analyze data and make strategic decisions
• Experience leading teams in a fast-paced environment
• Ability to manage multiple priorities while maintaining attention to detail
• Knowledge of federal and state employment regulations
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Nice To Haves

• Master's Degree preferred
• Experience with budgeting, financial planning, vendor management, and contract administration is strongly preferred.
• Demonstrated knowledge of financial management principles through education, training or progressively responsible work experience.
• Experience managing organizational budgets, financial reporting, and fiscal operations.

Responsibilities

• Provide strategic leadership for Administrative Services and oversee daily business operations.
• Direct and supervise the HR Manager, IT Coordinator, Administrative Services Associate, Receptionist, Facilities/Fleet Manager, and Warehouse Associate.
• Develop and implement operational strategies that improve efficiency and reduce overhead costs.
• Collaborate with executive leadership to establish organizational goals and financial plans.
• Monitor organizational performance through key performance indicators (KPIs) and operational metrics.
• Evaluate business processes and implement continuous improvement initiatives.
• Manage relationships with vendors, contractors, and external business partners.
• Attend executive leadership meetings and contribute to organizational planning.
• Oversee purchasing, contracts, accounts payable/receivable, and credit card reconciliation.
• Manage insurance programs, including workers' compensation, property, vehicle, liability, cyber, and employment practices coverage.
• Negotiate and administer vendor and customer contracts.
• Ensure effective purchasing and inventory controls.
• Provide leadership and support to the Human Resources department.
• Partner with department directors on job descriptions and performance evaluations.
• Promote positive employee relations and organizational culture.
• Ensure compliance with applicable federal, state, and employment regulations.
• Oversee relationships with Human Resources vendors and the organization's Professional Employer Organization (PEO).
• Provide oversight of technology systems, telecommunications, software applications, and IT vendors.
• Ensure the security, reliability, and effectiveness of organizational technology.
• Support technology initiatives that improve operational performance.
• Oversee maintenance and operations of company facilities and fleet.
• Monitor facility maintenance, repairs, inventory, and cleanliness.
• Ensure company assets are maintained in a safe and efficient manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive