Director of Operations - Southern California

Enriching Lives

4d•$93,600 - $104,174

About The Position

The Director of Operations is responsible for overseeing all programmatic operations, quality assurance measures, curriculum and training development and implementation, consultation services, and community partnerships. The Director of Operations serves as the main liaison to the Regional Centers (KRC, SDRC, ELARC (Startup) & Surrounding Southern California Regional Centers) Essential Job Functions Individuals must be able to meet all essential functions, core competencies, and requirements of the position. Reasonable accommodations may be made for individuals with disabilities to meet/perform these functions. Upholds the mission and vision of Enriching Lives and works with Individuals to assist them in achieving a well-rounded life that they deem satisfying. Oversees the quality, growth, and development of all FHA Programs in the designated geographic area. Provides supervision to the Program Supervisors. Acts in a direct role as Program Supervisor as needed for the purposes of program coverage and during transition and development phases or as fiscal needs dictate. Works with executive management team in the development and implementation of strategic goals, organizational structure, and operating budgets. Ensures program census growth. Manages programmatic activities to ensure fiscal goals are met. Ensures financial authorization is in place for all services. Manages collection issues. Recruits, selects, develops, and motivates staff to achieve operational and financial goals as well as personal career objectives. Provides coaching and feedback to staff. Creates a positive and supportive workplace environment. Oversees all programmatic operations and quality assurance measures. Retains knowledge of applicable clinical modalities and treatment standards in the industry and community resources. Ensures that programs promote individual choice for clients through person centered planning. Ensures client supervision and related health and safety issues are always the immediate priority while planning for the overall quality of service and efficiency of operation. Develops, revises, maintains and implements programmatic operating materials. Develops and implements training curriculum and continuing education. Provides training to new and existing staff. Promotes and markets programs to Individuals, families, funding sources, community agencies, and potential providers. Provides excellent customer service and response timeliness to stakeholders such as Individuals, families, Regional Center, staff, and Family Home Providers. Develops and maintains working relationships with Individuals, families, funding sources and regulatory agencies, as appropriate, and monitors their satisfaction with services. Liaises with consultants such as behaviorists, nurses, therapists, psychologists, and other specialists. Monitors and ensures compliance with all external and internal regulations and policies including state regulations, regional center expectations, contracts, and legal requirements, Ensures required documentation is in place, accurate, up-to-date, and in compliance with internal and external regulations and policies. Works with external business partners and service providers to ensure business operates smoothly. Performs other duties as assigned. May work on special assignments in additional to normal job functions.

Requirements

Bachelor’s degree in social work, psychology, or other related degree in the social services field
5-10 years social service experience
5-10 years management experience
Ability to solve problems
Strong verbal and written communication skills
Experience working with individuals with developmental disabilities
Ability to work in a team-oriented environment
Excellent computer skills and familiarity with Microsoft Office programs
Ability to read, analyze, and interpret common scientific and technical journals, financial reports and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.) in its most difficult phases.
Ability to deal with a variety of abstract and concrete variables.
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors
Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
First Aid and CPR certification
Valid driver’s license and insurance, driving record must meet state regulations and company policy.
Safe and reliable vehicle.
Ability to travel as required.
Must meet all federal, state, and internal employment requirements including, but not limited to: Criminal Record Clearance and Physical/TB/Drug screening.

Nice To Haves

Master's degree preferred

Responsibilities

Overseeing all programmatic operations
Quality assurance measures
Curriculum and training development and implementation
Consultation services
Community partnerships
Main liaison to the Regional Centers (KRC, SDRC, ELARC (Startup) & Surrounding Southern California Regional Centers)
Upholds the mission and vision of Enriching Lives and works with Individuals to assist them in achieving a well-rounded life that they deem satisfying.
Oversees the quality, growth, and development of all FHA Programs in the designated geographic area.
Provides supervision to the Program Supervisors.
Acts in a direct role as Program Supervisor as needed for the purposes of program coverage and during transition and development phases or as fiscal needs dictate.
Works with executive management team in the development and implementation of strategic goals, organizational structure, and operating budgets.
Ensures program census growth.
Manages programmatic activities to ensure fiscal goals are met.
Ensures financial authorization is in place for all services.
Manages collection issues.
Recruits, selects, develops, and motivates staff to achieve operational and financial goals as well as personal career objectives.
Provides coaching and feedback to staff.
Creates a positive and supportive workplace environment.
Retains knowledge of applicable clinical modalities and treatment standards in the industry and community resources.
Ensures that programs promote individual choice for clients through person centered planning.
Ensures client supervision and related health and safety issues are always the immediate priority while planning for the overall quality of service and efficiency of operation.
Develops, revises, maintains and implements programmatic operating materials.
Develops and implements training curriculum and continuing education.
Provides training to new and existing staff.
Promotes and markets programs to Individuals, families, funding sources, community agencies, and potential providers.
Provides excellent customer service and response timeliness to stakeholders such as Individuals, families, Regional Center, staff, and Family Home Providers.
Develops and maintains working relationships with Individuals, families, funding sources and regulatory agencies, as appropriate, and monitors their satisfaction with services.
Liaises with consultants such as behaviorists, nurses, therapists, psychologists, and other specialists.
Monitors and ensures compliance with all external and internal regulations and policies including state regulations, regional center expectations, contracts, and legal requirements,
Ensures required documentation is in place, accurate, up-to-date, and in compliance with internal and external regulations and policies.
Works with external business partners and service providers to ensure business operates smoothly.
Performs other duties as assigned.
May work on special assignments in additional to normal job functions.