Director of Operations

EOS Hospitality•Rehoboth Beach, DE

69d

About The Position

The goal of the Director of Operations is to work directly with all areas of the hotel and will report directly to the Hotel's General Manager. They are to provide senior leadership and support to other managers and colleagues in executing our purpose. The ideal Director of Operations will accomplish this by monitoring the daily functions of the Rooms and Food & Beverage. This position will also have direct responsibilities including providing support and guidance to the hotel, ending in a positive guest experience. The responsibilities include overseeing the entire Operations function. Duties may also include training, staff development and scheduling.

Requirements

A degree or diploma in Hotel Management or equivalent
Previous experience with Hotel and Management Systems; such as OnQ, Reserve, HotSOS, UKG, Etc.
In-depth skills and knowledge of hotel operations
Possess strong leadership, communication, organization and relationship skills.
Experience with training, financial management and customer service
Ability to work a flexible schedule including nights, weekends, and holidays.
Minimum of 5 years of Hospitality or relevant management experience required

Responsibilities

Lead, direct and manage daily hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital improvements and property improvement plans, responding to guests inquiries and resolving concerns, and meeting participation and facilitation
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction
Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Organize and facilitate departmental meetings, training and goals setting.
Recruit, interview and train team members