Director of Operations

Completely KIDS•Omaha, NE

About The Position

The Director of Operations provides leadership, oversight, and management of administrative operations, facilities, technology infrastructure, compliance functions, safety initiatives, vendor management, and operational support services. The position develops, implements, and monitors systems, policies, and procedures to promote operational efficiency, regulatory compliance, risk management, and organizational effectiveness. Working collaboratively with the Chief of Staff and executive leadership, the Director ensures that the agency’s facilities, technology, administrative functions, and operational resources support its mission and strategic objectives. The Director oversees administrative operations and Facilities staff, coordinates maintenance and vendor services, manages technology assets and relationships with managed IT providers, and leads operational planning, procurement, budget monitoring, compliance, safety, and risk-management activities. The role also supports continuous improvement, organizational initiatives, inspections, emergency preparedness, and the effective management of agency resources and facilities.

Requirements

Minimum of five years of progressively responsible leadership experience in operations, facilities management, administration, or a related field.
Strong leadership and supervisory skills, including the ability to manage staff, vendors, and contractors.
Knowledge of facilities operations, building systems, maintenance coordination, safety practices, and vendor management.
Ability to identify operational issues, evaluate options, and implement practical, cost-effective solutions.
Ability to manage multiple facilities, projects, competing priorities, and deadlines simultaneously.
Strong organizational, project-management, and problem-solving skills.
Knowledge of procurement processes, contract administration, budget monitoring, and resource management.
Knowledge of regulatory compliance, workplace safety requirements, HIPAA standards, and risk-management principles.
Excellent written, verbal, and interpersonal communication skills.
Proficiency in Microsoft Office Suite and ability to learn and use agency software, including facilities and work-order management platforms.
Ability to work independently, exercise sound judgment, and respond effectively to operational challenges and emergencies.
Ability to plan, direct, and review the work of others.
Ability to lift and carry 50 pounds.
Knowledge of Completely KIDS’s mission, values, vision, and ethical standards.
Knowledge of Completely KIDS requirements, including the Employee Handbook and organization-wide policies and compliance procedures applicable to assigned duties.
High school diploma or equivalent.
Reliable attendance.

Nice To Haves

Experience overseeing multiple facilities, locations, or complex operational environments.
Experience in a nonprofit, human services, healthcare, education, or similarly mission-driven organization.
Graduate degree preferred but not required.
Ten or more years of experience may be listed as an alternative in the education section.

Responsibilities

Provide leadership and oversight of agency administrative operations, operational policies, and organizational support services.
Oversee administrative functions, including office management, facilities, technology infrastructure, and procurement.
Supervise Facilities staff and operations, including budget management, resource utilization, vendor relations, and compliance with safety and regulatory requirements.
Implement and administer operations strategies and objectives aligned with organizational goals.
Collaborate with executive leadership on operational goals, strategic initiatives, and continuous improvement.
Oversee facility upkeep, maintenance needs, safety, risk management, and the appearance and functionality of agency grounds and facilities.
Ensure routine maintenance, repairs, and preventive maintenance are completed effectively and on time.
Manage the inventory, upkeep, and replacement of office equipment and technology.
Monitor internal and external facilities and campus areas for regular and deferred maintenance needs, and coordinate with the Facilities Manager and vendors to address them.
Serve as the primary organizational contact for vendors; maintain relationships and evaluate and recommend qualified diverse vendors and service providers.
Administer vendor contracts, service agreements, compliance documentation, and performance expectations.
Serve as the primary liaison with managed IT providers and coordinate technology projects, user onboarding and offboarding, and vendor performance.
Manage technology inventory, lifecycle planning, equipment needs, and agency-wide technology initiatives in collaboration with HR and the managed IT provider.
Develop, implement, and maintain operational policies, procedures, and internal controls.
Oversee operational compliance activities, contract administration, organizational records, and process-improvement initiatives.
Monitor operational risks and implement solutions that improve performance, compliance, and resource utilization.
Assess business processes and workflows for opportunities to improve alignment with organizational objectives.
Manage operational work orders, documentation, and workflows; collaborate with administrative staff to maintain accurate FMX records and required maintenance documentation.
Partner with the Chief of Staff on operational planning, organizational initiatives, and strategic projects.
Conduct or coordinate facility and infrastructure inspections and recommend improvements, renovations, maintenance projects, and capital repairs.
Oversee daily custodial, maintenance, and operational support services delivered by staff and contracted vendors.
Manage procurement and coordinate allocation of organizational resources, equipment, materials, and operational assets.
Work with the Chief of Staff and Chief Financial Officer on operational budget development, monitoring, forecasting, and analysis.
Monitor operational expenditures and recommend strategies to improve efficiency, cost-effectiveness, and resource utilization.
Lead agency-wide safety, risk management, HIPAA compliance, emergency preparedness, security systems, and regulatory compliance initiatives.
Coordinate operational audits, corrective action plans, compliance monitoring, staff training, incident reporting, and emergency response activities.
Oversee operational controls, security measures, and compliance initiatives to support adherence to HIPAA, regulatory requirements, and organizational policies.
Plan, direct, and review the work of others.
Perform occasional duties beyond regular responsibilities as needed and maintain reliable attendance.