Director of Operations

Property Management • Dallas, TX

25d • Onsite

About The Position

The Director of Operations serves as the hotel's operational leader and strategic partner to the General Manager, overseeing the day-to-day execution of all hotel operations for the dual-branded AC Hotel & Moxy Dallas Uptown. Responsible for driving operational excellence, guest satisfaction, associate engagement, and financial performance, the Director of Operations leads departmental teams to ensure both brands consistently deliver exceptional experiences while maintaining Marriott brand standards and Peachtree Hospitality expectations. This role serves as the General Manager's primary operational partner and assumes leadership responsibility in the General Manager's absence. The Director of Operations is instrumental in developing talent, optimizing operational efficiencies, and fostering a culture of accountability, collaboration, and service excellence.

Requirements

• Minimum 5 years of hotel leadership experience with Marriott, Hilton, Hyatt, or comparable hotel brands
• Previous Director of Operations, Assistant General Manager, Hotel Manager, or similar leadership experience preferred
• Marriott experience strongly preferred
• Experience leading multiple hotel departments and leaders
• Strong understanding of Rooms, Housekeeping, Food & Beverage, and overall hotel operations
• Proven success driving guest satisfaction, associate engagement, and financial performance
• Strong financial acumen including labor management, budgeting, forecasting, and P&L analysis
• Excellent written, verbal, and presentation skills
• Ability to effectively manage guests and associate relations in a fast-paced environment
• Experience with or ability to learn: Marriott Systems, ProfitSword, Hotel Effectiveness, M3 Accounting, PMS Platforms (Opera Cloud, FOSSE, or similar), Microsoft Office Suite

Nice To Haves

• Hospitality certifications (CHA, CHRM, CHSP) preferred

Responsibilities

• Direct and oversee daily operations across all hotel departments.
• Ensure exceptional guest experiences while maintaining AC Hotel and Moxy brand standards.
• Lead Front Office, Housekeeping, Food & Beverage, Engineering, and other operational departments as assigned.
• Conduct regular property inspections and implement corrective action plans as needed.
• Maintain compliance with Marriott standards, company policies, and local regulations.
• Serve as Manager on Duty and provide leadership coverage as required.
• Act on behalf of the General Manager during absences.
• Recruit, train, coach, and develop department leaders and associates.
• Foster a culture of accountability, teamwork, and service excellence.
• Conduct performance evaluations and support career development initiatives.
• Lead associate engagement and retention efforts.
• Support succession planning and leadership development programs.
• Champion service excellence across both AC Hotel and Moxy guest experiences.
• Monitor guest satisfaction scores, online reputation metrics, and service recovery initiatives.
• Ensure public spaces, guestrooms, and operational areas consistently reflect brand expectations.
• Resolve escalated guest concerns in a timely and professional manner.
• Assist the General Manager in achieving revenue, profitability, and expense management goals.
• Monitor labor productivity, departmental expenses, and operational efficiencies.
• Participate in budgeting, forecasting, and monthly financial reviews.
• Analyze operational reports and implement strategies to improve performance.
• Support inventory controls, purchasing standards, and cost management initiatives.
• Partner with F&B leadership to maximize guest satisfaction, revenue, and profitability.
• Ensure compliance with food safety, alcohol service, and operational standards.
• Support programming and activations that enhance the AC Lounge and Moxy social experience.
• Support sales initiatives and local market partnerships.
• Represent the hotel within the Uptown Dallas business and hospitality community.
• Assist in developing relationships that enhance hotel visibility and revenue opportunities.
• Support payroll administration, labor management, and scheduling practices.
• Ensure timely completion of all company, brand, and operational reporting requirements.
• Maintain compliance with safety, security, and risk management programs.
• Participate in weekly revenue, operations, and leadership meetings.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k) retirement match
• Paid Holidays
• Paid Time Off
• Employee Assistance Program
• Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed