Director of Operations

Crisp Recruit • Delray Beach, FL

6d

About The Position

The Director of Operations role is pivotal to ST Law Office, PLLC's growth and mission. This role exists to optimize and oversee the operational efficiency across our sales, legal, marketing, and tech departments. By ingeniously structuring and executing firm-wide processes, this leader ensures the firm delivers outstanding service consistently. As the Director, you will not only strengthen our operational backbone but also enhance client satisfaction and support our transformational legal approach.

Requirements

• Bachelor’s degree required, preferably in business or a related field.
• Proven track record in legal or service-based operations, with a focus on building systems from the ground up, not just managing existing ones.
• Proficiency with tools such as Zapier, Microsoft 365, and Docketwise; strong tech literacy is essential.
• Strong leadership and accountability skills; able to enforce KPIs, address underperformance, and drive team results.
• Execution-focused with the ability to move quickly, pivot under pressure, and deliver results without getting stuck in over-analysis.
• Strong communicator who can translate vision into clear processes, documentation, and team execution.
• Ability to enforce KPIs and hold team members accountable, ensuring consistent performance outcomes.

Responsibilities

• Oversee and streamline all firm systems, including sales, legal, and marketing workflows, ensuring consistent performance and scalability.
• Manage the flow of leads from initial contact through to client conversion, ensuring seamless processes.
• Design and implement efficient workflows, optimize CRM systems, and oversee automations (e.g., Zapier), taking full ownership from build to ongoing improvement.
• Develop and maintain dashboards to track performance metrics, actively enforcing KPIs and holding team members accountable.
• Direct onboarding and training by building structured systems that set new hires up for success.
• Collaborate with teams to identify operational bottlenecks and implement solutions.
• Manage the firm's technology stack, improving systems and tools to maximize operational efficiency.
• Ensure timely case progression and maintain consistent filing output, scaling capacity as the firm grows.

Benefits

• ICHRA reimbursement provided toward monthly health premiums.
• Opportunities for participation in a 401(k) plan.
• Generous PTO including one week per quarter, with additional benefits during the holiday season.
• Inclusive of dental, short-term disability (paid by firm), and long-term disability options.

What This Job Offers

• Job Type: Full-time
• Career Level: Director