Director of Operations

Client Accelerators

18d•$140,000 - $170,000

About The Position

The Director of Operations at Client Accelerators will build, manage, and continuously improve the company’s operating system to support growth toward $20 million in annual recurring revenue and $5 million in EBITDA, while reducing the CEO’s involvement in day-to-day operations. Working directly with the CEO, the Director will translate the company’s vision and strategic priorities into measurable goals, operating systems, departmental accountability, and consistent execution. The role oversees the operational health and performance of the non-media-buying departments, including Client Success, Creative Production, Revenue Operations, and Finance. Rather than personally executing every departmental task, the Director will build the systems, scorecards, leadership cadences, and accountability structures that enable department leaders to deliver results. The Director is accountable for accurate financial forecasting, operational visibility, efficient resource allocation, strong people systems, and early identification and resolution of business problems. The role requires balancing financial and operational topics—including net operating income, margin performance, client retention, employee performance, hiring, automation, and organizational design—and ensuring profitable growth without sacrificing client outcomes or team performance. The Director will take ownership of the company’s operating infrastructure and proactively improve it.

Requirements

Proven ability to build and scale operational systems within a growing company.
Strong financial acumen, including understanding of net operating income, profitability, forecasting, operating leverage, and expense management.
Demonstrated ability to lead department managers and hold senior team members accountable.
Ability to translate strategic company objectives into measurable operational plans and KPIs.
Experience implementing dashboards, reporting systems, and company-wide performance management processes.
Strong understanding of hiring, onboarding, performance management, and organizational design.
Experience managing complex, cross-functional projects and implementing organizational change.
Ability to identify operational inefficiencies and independently develop practical solutions.
Excellent analytical and problem-solving skills.
Strong communication skills and ability to work directly with the CEO and senior leadership.
Ability to manage competing priorities in a fast-growing company.
Comfort making decisions with incomplete information while maintaining accountability for results.
Ability to challenge the CEO or department leaders constructively when needed.
Strong organizational skills, attention to detail, and follow-through.
A proactive, ownership-driven mindset focused on measurable business results.

Responsibilities

Build, manage, and continuously improve the company’s operating system.
Work with the CEO to translate company vision and strategic priorities into measurable goals, operating systems, departmental accountability, and consistent execution.
Oversee the operational health and performance of Client Success, Creative Production, Revenue Operations, and Finance.
Build systems, scorecards, leadership cadences, and accountability structures that help department leaders consistently deliver results.
Ensure accurate financial forecasting, clear operational visibility, efficient resource allocation, and strong people systems.
Identify and resolve problems and operational risks before they affect the business.
Support profitable growth while preserving client outcomes and team performance.
Build dashboards, reporting systems, and company-wide performance management processes.
Lead department managers and hold senior team members accountable.
Translate strategic company objectives into operational plans and KPIs.
Manage cross-functional projects and implement organizational change.
Identify operational inefficiencies and develop practical solutions.
Make decisions with incomplete information while remaining accountable for results.
Constructively challenge the CEO or department leaders when needed.

Benefits

Competitive compensation package with a performance-based bonus structure.
$140,000 annual base salary, with approximately $170,000 total annual compensation at plan.
Growth-tied bonus opportunity combining operational performance and company net-profit growth.
Unlimited PTO.
Healthcare benefits.
Access to world-class training materials and professional development opportunities.
Significant leadership and career growth opportunity.
Opportunity to work directly with the CEO and lead major operational improvements across the company.
Work alongside high-performing leaders in Operations, Sales, Creative, and Media Buying.
Company leadership events and industry conferences.