Director of Operations

PCC Community Markets • Seattle, WA

13d • $120,000 - $160,000

About The Position

The Director of Operations at PCC works closely with the Directors of Stores, the VP of Store Operations, and store support functions (such as Finance, Store Development , IT and Legal) to define and lead processes related to labor budgets and sales forecasts, annual and quarterly planning , KPI tracking and reporting , and other daily store operations , functions and programs such as st aff safety and food safety . In this capacity, the Director of Operations plays a critical role in bringing together a diverse set of teams and functions in support of the co-op’s long-term goals . In addition, they are responsible for strengthening and innovating daily operations and compliance across PCC, proactively managing risks while looking for continuous program improvements.

Requirements

• 10+ years' experience of progressively responsible leadership roles in a multi-unit retail operation, preferably in the retail grocery industries
• 5+ years of project management experience, preferably in retail and grocery industries
• Proven experience with budget management and annual planning in a multi-unit organization
• Established history of implementing operational programs that produce strong results
• Experience in developing and resourcing organization-wide programs through influence and initiative
• Exceptional written and verbal communication and executive presentation skills
• Strong organizational, strategic planning and problem-solving skills
• Advanced analytical and strategic thinking capabilities
• Intermediate level of computer skills and strong proficiency in Microsoft Office Suite
• Ability to work in a constantly changing, fast-paced environment while maintaining a positive customer service orientation
• Strong organizational and time management skills with the ability to prioritize and problem solve with excellent attention to detail
• Demonstrated self-motivation and the ability to anticipate problems , determine solutions, and follow through to complete tasks successfully
• Available to work a flexible schedule and must be willing to work at all store locations and travel to other work-related locations.
• Must be able to meet physical demands, including standing, bending, twisting, repetitive motion, and lifting 10 – 5 0 lbs. regularly

Responsibilities

• Partners closely with members of the Operations team and office team to ensure retail strategies align with overall business objectives
• Acts as primary Operations contact on behalf of Stores for Finance, Store Development, IT and Legal
• Contributes to operational planning and providing support for stores as a close collaborator with Directors of Stores on the Operations Planning Team (OPT)
• Oversees the planning, facilit ation and effective collaboration of the new store opening process
• Acts as a resource and office liaison to store staff for various Operations programs and projects
• Supports communication to store s regarding program and project implementation, policy changes and best practices
• Continuously assess and develop opportunities to improve streamlined and effective communication
• Develop, monitor , and analyze key performance indicators (KPIs) to evaluate operational effectiveness
• Recognizes and embraces that PCC operates under a triple bottom line of financial, social and environmental impact, and conducts all operational leadership responsibilities accordingly
• Participates in strategic planning for operational programs, helps define measures of success and provides a roadmap for the work
• Leads the annual budgeting process for the Operations team and Stores as a primary point of contact
• Provides strategic input and makes sound decisions affecting the organization, including the evaluation of operations and achievement of KPIs
• Analyzes data reports and KPIs to identify opportunities for cost savings and revenue growth
• Forecast s operational needs and partners to adjust resources accordingly
• Enhances, develops and implements operational standards and expectations for the stores
• Collaborate s on innovation of store design and layout to improve efficiency and safety
• Identif ies best operational practices and seeks out ways to implement across all stores
• Prepare s and maintain s accurate records, reports, and presentations to assist decision-making at the leadership level
• Contributes to and monitors departmental budget performance, analyzes variances, and provides actionable insights to proactively manage spending and initiate corrective actions
• Provides leadership and guidance to direct reports; Loss Prevention Manager, Food Safety Manager, Occupational Health and Safety Manager , as well as other potential future direct reports
• Supervises the design , implementation, and effectiveness of operational programs and training within scope
• Ensures that documentation is established and SOPs are maintained , and other metrics are met as they relate to areas of operational expertise and oversight
• Manages timely escalation of risk and compliance concerns to appropriate levels of leadership
• Establishes and oversees Operational internal controls practices for PCC and other aspects of risk management

Benefits

• Medical, dental, and vision plan
• Life Insurance, Short Term Disability, Long Term Disability, Parental Leave , Employee Assistance Program.
• Paid time off s tarting at 0.08 hours per hour worked , plus 6 paid holidays per year, and bereavement leave.
• 401(k) p rofit s haring c ontribution
• Discounted ORCA bus p ass , PCC c ooking c lasses d iscoun t, s taff d iscount on i n- s tore p urchases , f ree PCC co -op m embership , Flexible Spending Account with pre-tax savings on eligible health and childcare expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees