Director of Operations

Marcus Corporation•Chicago, IL

About The Position

Do you strive to set yourself apart through strategic leadership, operational excellence, and a passion for delivering exceptional guest experiences? Are you energized by overseeing complex hotel operations while partnering with executive leadership to drive performance? If so, The Pfister Hotel is seeking a Director of Operations to lead Rooms and Food & Beverage operations while upholding our Four Diamond service standards. As the Director of Operations, you will provide executive oversight for the Rooms and Food & Beverage divisions, ensuring operational efficiency, financial performance, and consistent service excellence. Reporting directly to the General Manager, this role serves as a key member of the Executive Committee and acts as the General Manager in their absence. You will work collaboratively with Sales, Revenue, Catering, and Engineering to align operations with strategic objectives. The AC Hotel Chicago Downtown, redefines the upscale urban stay with elevated service, inspired design, and a true sense of connection to the city. Perfectly located near the Magnificent Mile and just a short ride to the convention center, the hotel offers Marriott Bonvoy Members, local businesses, and discerning travelers a seamless blend of sophistication and comfort. From curated European-inspired spaces to attentive, genuine hospitality, the AC Chicago is the hotel of choice for those who expect more than just a room, they expect an experience.

Requirements

Minimum of five (5) years of progressive hotel leadership experience in Rooms and/or Food & Beverage
Strong understanding of hotel financial statements and operational metrics
Proven ability to lead large, diverse teams in a full-service hotel environment
Excellent organizational, communication, and leadership skills
Ability to develop and execute strategic plans

Nice To Haves

Prior experience as a Director of Food & Beverage, Director of Rooms, or Assistant Director of Operations preferred
Experience in a luxury or full-service branded hotel preferred
Four-year college degree in Hospitality Management, Business, or related field preferred

Responsibilities

Provide strategic leadership and oversight for Rooms and Food & Beverage operations
Ensure exceptional guest service and adherence to Marriott service standards
Partner with Sales, Revenue Management, and Catering to maximize profitability and guest satisfaction
Oversee cleanliness, maintenance, and facility standards across all operational areas
Drive operational performance in alignment with the hotel’s strategic plan
Ensure compliance with brand standards, company policies, and employment regulations
Lead, mentor, and develop department heads and operational leaders
Monitor and manage labor productivity, departmental budgets, and financial performance
Analyze operational and financial reports to identify opportunities for improvement
Foster positive associate relations and a culture of accountability and engagement
Support succession planning and leadership development initiatives
Act as General Manager in their absence, as required
Represent The AC Hotel Chicago with professionalism and executive presence
Perform additional duties and strategic initiatives as assigned